Bilingual Game Support (PT/EN) - Relocation & Training

TELUS Digital; Málaga; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Up to 30 days company-provided housing

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Career development opportunities

Job summary

TELUS Digital Bulgaria is seeking a Game Support Representative to assist players in English and Portuguese, resolving issues via email and chat. You will focus on delivering the best player experience and communicate player feedback to relevant teams as part of a collaborative CX environment.

The role emphasizes empathy, understanding of player support, and a collaborative mindset to help players and contribute to team success.

Qualifications

• Fluency in Portuguese and good command of English.
• Gaming experience and ability to relate to players' concepts and mindset.
• Empathy for players and understanding of their perspective.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering the best possible player experience.
• Listen to players and relay feedback to appropriate teams.

Skills

Portuguese fluency

English proficiency

Gaming experience

Player empathy

Player support understanding

Customer service mindset

Job description

TELUS Digital Bulgaria is seeking a Game Support Representative to assist players in English and Portuguese, resolving issues via email and chat. You will focus on delivering the best player experience and communicate player feedback to relevant teams as part of a collaborative CX environment.

The role emphasizes empathy, understanding of player support, and a collaborative mindset to help players and contribute to team success.