Bilingual Solutions Consultant (Romanian/English)

TELUS Digital; Málaga; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation Bonus (€1,200 gross)

Accommodation on arrival (21 days)

Flights covered

Fully paid training

Health insurance

50+ benefits & services

International working environment

Support & learning

Job summary

TELUS Digital Bulgaria is seeking a Solutions Consultant fluent in Romanian and English to join our growing CX team in Sofia. You will deliver professional product support, utilize CRM and ticketing tools, and engage customers across phone, email, and chat channels.

Relocation assistance and comprehensive training are provided to enable quick onboarding and success. Ideal candidates are customer-focused, fast learners, and able to meet SLAs while maintaining high satisfaction.

Qualifications

• Fluent Romanian and English communication required.
• Strong interpersonal and customer service orientation.
• Ability to follow structured guides and processes.
• Excellent listening and problem-solving skills.
• Adaptable with quick learning of new technologies.
• Self-motivated with passion for customer satisfaction.

Responsibilities

• Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate
• Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers
• Engage customers through multiple channels, including phone, email and chat
• Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
• Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores
• Collaborate with team members to share best practices and contribute to the knowledge base
• Participate in ongoing training and stay updated on product knowledge and industry trends

Skills

Romanian

English

Customer service

Communication

Active listening

Problem solving

Tools

CRM software

Ticketing systems

Multichannel support

Job description

TELUS Digital Bulgaria is seeking a Solutions Consultant fluent in Romanian and English to join our growing CX team in Sofia. You will deliver professional product support, utilize CRM and ticketing tools, and engage customers across phone, email, and chat channels.

Relocation assistance and comprehensive training are provided to enable quick onboarding and success. Ideal candidates are customer-focused, fast learners, and able to meet SLAs while maintaining high satisfaction.