Game Support Representative With Portuguese And English

TELUS Digital; Málaga; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Up to 30 days company-provided housing

Plane ticket to Sofia

Taxi from airport to accommodation

Fully paid training

Health insurance

Career development opportunities

Job summary

TELUS Digital Bulgaria is seeking a Game Support Representative to assist players in English and Portuguese, resolving issues via email and chat. You will focus on delivering the best player experience and communicate player feedback to relevant teams as part of a collaborative CX environment.

The role emphasizes empathy, understanding of player support, and a collaborative mindset to help players and contribute to team success.

Qualifications

• Fluency in Portuguese and good command of English.
• Gaming experience and ability to relate to players' concepts and mindset.
• Empathy for players and understanding of their perspective.

Responsibilities

• Assist players with issues via email and chat.
• Focus on delivering the best possible player experience.
• Listen to players and relay feedback to appropriate teams.

Skills

Portuguese fluency

English proficiency

Gaming experience

Player empathy

Player support understanding

Customer service mindset

Job description

If you are passionate about gaming, join our Game Support team in the biggest CX (Customer Experience) provider in Bulgaria - get the job you will enjoy!
A typical day:

• Assist our players with any issues they might experience or report via email and chat only
• Focus on the player and provide the ultimate player experience
• Listen to the voice of the players and communicate it further to the appropriate teams
• Work with our team to improve our processes

Sounds good, right?
If you have:

• Fluency in Portuguese and a good command of English
• Gaming experience - you have played games and you can relate to a player’s concept, community, and mindset
• Player empathy and understanding a player’s perspective when tackling their issues
• Understanding of Player Support
• Desire to help the players as best as possible and to contribute to the team’s success

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!
Does it sound like the perfect job for you?

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

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Game Support Representative with Portuguese and English ES