Bilingual Customer Service Agent (EN/Dutch) – Hybrid + Training

Netzon Group; Barcelona; Híbrido; EUR 18.000 - 22.000; A tiempo parcial

Descripción de la vacante

Netzon Group in Barcelona is seeking a dedicated Customer Service Agent to join our international team. You will handle product inquiries, resolve issues, and represent a fast-growing digital solutions and AI contact center specialist.

The role requires fluency in Dutch and English, empathy, and professional problem-solving. This fixed-term contract offers a hybrid work model with training and clear progression.

Formación

• Fluency in Dutch and English.
• Empathy and professional problem-solving approach.
• Strong administrative skills and attention to detail.

Responsabilidades

• Answer product inquiries and resolve queries in a professional manner.
• Put yourself in the customer’s shoes to tailor solutions.
• Communicate with customers via phone, email, chat and social media.

Conocimientos

Dutch fluency

English fluency

Empathy

Administrative skills

Problem solving

Descripción del empleo

Netzon Group in Barcelona is seeking a dedicated Customer Service Agent to join our international team. You will handle product inquiries, resolve issues, and represent a fast-growing digital solutions and AI contact center specialist.

The role requires fluency in Dutch and English, empathy, and professional problem-solving. This fixed-term contract offers a hybrid work model with training and clear progression.