Customer Service Agent (Part-Time) - Dutch Speaker

Netzon Group; Barcelona; Híbrido; EUR 18.000 - 22.000; A tiempo parcial

Descripción de la vacante

Netzon Group in Barcelona is seeking a dedicated Customer Service Agent to join our international team. You will handle product inquiries, resolve issues, and represent a fast-growing digital solutions and AI contact center specialist.

The role requires fluency in Dutch and English, empathy, and professional problem-solving. This fixed-term contract offers a hybrid work model with training and clear progression.

Formación

• Fluency in Dutch and English.
• Empathy and professional problem-solving approach.
• Strong administrative skills and attention to detail.

Responsabilidades

• Answer product inquiries and resolve queries in a professional manner.
• Put yourself in the customer’s shoes to tailor solutions.
• Communicate with customers via phone, email, chat and social media.

Conocimientos

Dutch fluency

English fluency

Empathy

Administrative skills

Problem solving

Descripción del empleo

At Netzon Group, we’re growing fast - and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona.

If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you.

About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand.

Key Responsibilities

• Work with customers to answer product information and resolve queries in a skillful and professional way.
• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
• Communicate with customers via phone, email, chat and social media.
• Become an expert and brand ambassador for the brand.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with team members and supervisors to improve service quality.

What We’re Looking For

• Fluency in both Dutch and English.
• A passion for helping customers.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with an eye for details.
• A strong professional and proactive approach to problem solving.

What We Offer

• Start Date: November 2026
• Contract: Fixed-Term 3 months with posibility for extension (1 month probation).
• Working Hours: Tuesday to Friday 16hs to 20hs and Saturdays 9hs to 14hs.
• Salary: €20,415.38 pro rated gross per year.
• Working Model: Hybrid - 6 days per month in the office.
• Training: Full-Time Training for 2 weeks - 9 to 18hs Monday to Friday.

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.