Bilingual Team Leader, 24/7 Medical Ops (On-Site)

Ignite; Castilla y León; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Language allowance

Corporate employee discount portal

Job summary

Ignite in Villamayor, Salamanca is seeking a dynamic Team Leader for a 24/7 contact center. You will oversee day-to-day service delivery, mentor specialists, and drive KPIs while coordinating with global clients in English and Spanish.

The role requires strong leadership, coaching, and a customer-centric approach, with a permanent on-site position and a rotational schedule across mornings, afternoons, nights, weekends, and holidays.

Qualifications

• 2+ years of supervisory or leadership experience in contact center environments.
• Bilingual Spanish/English (min B2+ / C1+); strong communication skills.

Responsibilities

• Lead and develop a high-performing 24/7 contact center team.
• Manage real-time workflows and queues, ensuring SLA adherence.

Skills

Team Leadership

Coaching

KPI Monitoring

English Proficiency

Spanish Proficiency

Conflict Resolution

Tools

CRM Software

ACD Tools

Analytics Dashboards

Job description

Ignite in Villamayor, Salamanca is seeking a dynamic Team Leader for a 24/7 contact center. You will oversee day-to-day service delivery, mentor specialists, and drive KPIs while coordinating with global clients in English and Spanish.

The role requires strong leadership, coaching, and a customer-centric approach, with a permanent on-site position and a rotational schedule across mornings, afternoons, nights, weekends, and holidays.