Bilingual Team Leader - 24/7 On-Site Medical Ops

Ignite; Salamanca; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Exclusive corporate employee discount

Job summary

Ignite is seeking a bilingual Team Leader for its Villamayor, Salamanca operations. You will oversee 24/7 service delivery, coach a diverse team, and ensure high standards across global partner interactions. Strong leadership in a high-pressure environment is essential.

The role requires 2+ years in team leadership within contact centers and fluency in Spanish and English. This on-site position offers a permanent contract and clear career growth within an international company.

Qualifications

• 2+ years of supervisory or leadership experience in contact center or service delivery.
• Experience in medical assistance or emergency services is a plus.
• Fluency in Spanish and English (B2+ / C1+).

Responsibilities

• Lead and mentor a team of 24/7 contact center agents.
• Manage real-time service levels and workflows.
• Monitor KPIs such as SLA, AHT, CSAT, FCR.
• Coordinate with global partners and cross-border teams.
• Handle escalation and incident response.
• Prepare and present operational reports.

Skills

Team leadership

Coaching

KPI monitoring

Bilingual Spanish & English

Tools

CRM software

ACD tools

Analytics dashboards

Job description

Ignite is seeking a bilingual Team Leader for its Villamayor, Salamanca operations. You will oversee 24/7 service delivery, coach a diverse team, and ensure high standards across global partner interactions. Strong leadership in a high-pressure environment is essential.

The role requires 2+ years in team leadership within contact centers and fluency in Spanish and English. This on-site position offers a permanent contract and clear career growth within an international company.