Basque-speaking Customer Advisor (on-site)

Eco Plus Solutions AB; Barcelona; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Hands-on onboarding training

Annual bonus up to €1,200

Job summary

Eco Plus Solutions AB is seeking a Basque-speaking Customer Advisor in Barcelona to deliver exceptional passenger care in the aviation sector. You will be the frontline contact for travelers across channels, guiding them through itineraries, technical issues, and policy questions with a focus on accuracy and courtesy.

Responsibilities include managing reservations, assisting with check-ins, and maintaining detailed case records.

Qualifications

• Native Basque (Euskera) fluency
• Excellent Spanish skills with professional use
• Good intermediate English (B1–B2) for tools and docs
• Experience in customer-facing roles, contact centers, or travel/hospitality is preferred

Responsibilities

• Handle omnichannel inquiries via phone, chat, and email
• Manage passenger reservations and flight changes
• Provide step-by-step guidance for check-in and apps
• Resolve issues with empathy and clear communication
• Communicate in Basque, Spanish and English for international/local travelers
• Record all requests and updates in Windows-based systems

Skills

Customer service

Multilingual communication

Problem solving

Teamwork

Education

Secondary School diploma

Tools

Windows

Microsoft Office

Job description

Location: On-site (Presencial)

Language Requirements:Fluent Basque (Euskera), Advanced Spanish, and Intermediate English (B1–B2)

Overview of the Role

We are looking for a enthusiastic, empathetic, and resolution-focused Basque-speaking Customer Advisor to deliver outstanding passenger care within the commercial aviation sector.

In this position, you will act as a frontline representative for travelers, managing diverse inquiries across multiple service channels. From helping passengers adjust flight itineraries to resolving technical system issues and administrative questions, your priority will be delivering smooth, reliable, and high-quality assistance at every step of the travel experience.

Key Responsibilities

• Omnichannel Communication: Address inbound customer inquiries efficiently through phone calls, real-time chat, and email support.
• Booking & Travel Administration: Manage passenger reservations, process flight modifications, clarify policies, and process administrative adjustments.
• Technical Guidance: Provide step-by-step assistance with digital check-in, user account navigation, mobile application troubleshooting, and booking portals.
• Problem Resolution & Empathy: Maintain a polite, empathetic tone while resolving passenger concerns, turning complex situations into positive customer interactions.
• Multilingual Service: Communicate comfortably in Basque, Spanish, and English to serve international and local travelers while coordinating with internal operations.
• Record Keeping: Input and maintain detailed records of all passenger requests, interactions, and case updates within Windows-based systems and Microsoft Office applications.

Candidate Profile

• Language Skills: Native or near-native fluency in Basque (Euskera), full professional command of Spanish, and solid intermediate English (B1–B2 level) for internal tools and documentation.
• Education: Secondary School diploma or equivalent level of completed education.
• Technical Proficiency: Confident navigation of Windows environments and daily working knowledge of Microsoft Office.
• Work Experience: Background in customer-facing roles, contact centers, or the hospitality and travel sector is preferred.
• Soft Skills:
  • Excellent verbal and written communication capabilities.
  • Natural empathy, patience, and a service-minded orientation.
  • Strong organization and quick problem-solving skills.
  • High energy, willingness to acquire new skills, and a strong team spirit.

Position Terms & Benefits

• Work Model: Fully on-site commitment (Presencial).
• Work Schedule: Rotating shifts operating between 09:00 and 20:00, Monday through Sunday.
• Base Remuneration: €19,623.64 gross annual salary.
• Incentive Package: Up to €1,200 annual performance bonus.
• Onboarding: Hands-on training provided to ensure full proficiency in airline systems, policies, and customer care workflows.