Barcelona-based Multilingual VDR Support Specialist

TransPerfect; Barcelona; On-site; EUR 42,000 - 54,000; Full time

Job summary

TransPerfect's Sterling Technology team in Barcelona is seeking a multilingual Customer Services Representative to provide first-line technical and operational support to global clients using our VDR platform. Based onsite in Barcelona, you will guide clients on platform features, manage relationships, and deliver training to help users maximize capabilities in a fast-paced B2B tech environment.

This role emphasizes problem solving, collaboration with cross-functional teams, and delivering an

Qualifications

• Minimum Bachelor’s Degree or its equivalent
• Native-level fluency in both French and Italian
• Advanced professional proficiency in English
• 2+ years' experience in a B2B customer-facing role, such as Customer Support, Client Services, or Technical Support

Responsibilities

• Provide first-line technical and operational support via phone and email, acting as the primary point of contact to our clients
• Guide clients through platform features, workflows and best practices
• Build and maintain trusted relationships by anticipating, understanding and managing clients' needs effectively, delivering responsive, high-quality service
• Assist clients with user management, permissions, document organization, reporting, Q&A and other core VDR functionalities
• Deliver engaging online training sessions to help users maximize the platform's capabilities
• Investigate customer issues, troubleshoot effectively, and collaborate with internal technical teams when escalation is required
• Monitor client requests to ensure deliverables are completed accurately with within agreed timelines
• Work closely with cross-functional, multi-regional teams to coordinate successful client outcomes
• Follow established operational procedures and continuously contribute to delivering a best-in-class client experience
• Document client interactions, support cases, and follow-up actions within internal systems
• Ensure job tracking, billing information, and administrative records remain accurate and up-to-date
• Support additional operational initiatives and projects as required
• Perform additional duties as reasonably requested

Skills

French (native)

Italian (native)

English (advanced)

Customer-facing experience

Communication skills

Problem solving

Education

Bachelor's Degree

Job description

TransPerfect's Sterling Technology team in Barcelona is seeking a multilingual Customer Services Representative to provide first-line technical and operational support to global clients using our VDR platform. Based onsite in Barcelona, you will guide clients on platform features, manage relationships, and deliver training to help users maximize capabilities in a fast-paced B2B tech environment.

This role emphasizes problem solving, collaboration with cross-functional teams, and delivering an