Barcellona_ Client Adivisor Sickness Cover

Etro; Marbella; Presencial; EUR 21.000 - 26.000; Jornada completa

Descripción de la vacante

Etro, a boutique retailer in Marbella, seeks a full-time Client Advisor on a temporary sickness cover basis. You will provide high-quality service, share Etro history, and meet customer needs while promoting brand philosophy.

Responsibilities include assisting customers during the Etro selling ceremony, advising on fashion trends, maintaining visual displays, and building client relationships through CRM and clienteling strategies.

Formación

• Deep passion for fashion and luxury.
• Experience in a similar role within fashion and luxury retail.
• Ability to drive and exceed individual and store results, plus strong commercial awareness.

Responsabilidades

• Provide exceptional customer service by understanding needs and sharing Etro history and heritage.
• Assist customers with Etro selling ceremony and product knowledge.
• Discuss fashion trends and luxury market developments with clients.
• Maintain store goals, support visual merchandising and stock replenishment.
• Develop CRM and clienteling strategies to strengthen client relationships.

Conocimientos

Customer service

Luxury fashion

Communication skills

Clienteling

Teamwork

Cashier procedures

Descripción del empleo

Etro is New Tradition, the sum of artisan know-how and creative experimentation. The entrepreneurial venture began in 1968, when Gimmo Etro, the brand’s visionary founder, launched a production of highly prestigious fabrics using noble and natural fibers, which he embellished with original designs and innovative colour ways. In 1981 the furnishing textiles line made its debut. The Paisley motif used to enrich the first collection was set to become ETRO’s mark of identity. The product range added another string to its bow in 1984 with leather goods and the bag collection in Paisley jacquard fabric. The launch of the home accessories and complements collection, in 1986, and the creation of the perfumes division, in the late 1980s, consolidated the brand’s lifestyle concept. The materials, the workings and a special talent with prints are what make ETRO unique and unrepeatable.

For our Boutique in Barcellona , we are looking for a full-time Client Advisor for a temporary sickness cover position.

She/he will have to provide customers with high quality service by meeting their needs and expectations as well as to spread the philosophy and the culture of the Brand.

Key Responsibilities:

• Provide exceptional customer service experience by assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Etro history and heritage
• Assist customers accordingly with Etro selling ceremony
• Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products
• Ensure the achievement of the Store goals, enhancing and developing the busi business
• Build and strengthen relationships with customers by developing CRM and Clienteling strategies
• Build strong team collaborations
• Contribute to maintain the visual display of the products in accordance with Etro visual guidelines
• Help ensuring the products replenishment and physical inventory of merchandise
• Be confident with cashier procedures and after sales management
• Follow Company grooming, accordingly with Etro standards and policies

Key Requirements

• Deep passion for fashion and luxury
• Experience in a similar role within fashion and luxury retail companies
• Ability to drive and exceed individual and store results, as well as excellent commercial awareness and customers’ attitude
• Comfortable in client face activities and clienteling
• Ability to adapt to different customers
• Team-playing aptitude
• Strong communication skills
• Understanding of Retail
• KPIsDigital Ability
• Ability to work in a dynamic environment
• Fluent in English, a second language will be considered a plus
• Fluency in Catalan