Customer Support Agent (Dutch Speaking)

OneCasino; Barcelona; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Private health insurance

Weekly breakfast

Social events

Relocation package

Descripción de la vacante

An online gaming company based in Barcelona is seeking a Customer Support Agent (Dutch Speaking) to provide high-quality assistance to customers via live chat and email. Candidates should have a strong customer support background, be native in Dutch, and possess excellent communication skills. The role includes resolving inquiries, assisting with account verification, and improving the player experience.

Formación

• Hold a proven background in a customer support role, ideally within the iGaming environment.
• Native level of Dutch with a good level of English.
• Exceptional communication skills, both written and verbal.

Responsabilidades

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently.

Conocimientos

Customer support background

Native Dutch

Good level of English

Exceptional communication skills

Attention to detail

Problem solving

Ability to work under pressure

Descripción del empleo

Customer Support Agent (Dutch Speaking) – OneCasino

Join to apply for the Customer Support Agent (Dutch Speaking) role at OneCasino

OneCasino, part of the Glitnor Group, is an online casino established in Malta since 8 years and aiming to provide the best gaming experience. The team comprises experts in casino development and gamer satisfaction, ensuring top-notch quality in all aspects. OneCasino stands out by setting trends in the iGaming industry through exclusive games and a commitment to customer feedback.

Based in our fantastic office in Barcelona (Spain), you will have the opportunity to be part of something unique and help our business to continue to provide a first-class service to all of our customers.

We are looking for a Dutch-speaking Customer Support Agent to join our growing team.

What will you be doing?

• Respond promptly and professionally to customer inquiries via live chat and email.
• Provide accurate information and support to players regarding games, promotions, accounts, and technical issues.
• Resolve customer complaints and issues efficiently, ensuring a high level of customer satisfaction with first contact resolution in mind.
• Assist with account verification processes, including KYC (Know Your Customer).
• Monitor and report on player feedback, suggesting improvements to enhance the player experience.
• Collaborate with other departments, such as Responsible Gambling, Fraud & Payments & AML to resolve complex issues and improve service delivery and protect customers from potential gambling harm.
• Stay up to date with industry trends, game updates, and company policies to provide informed assistance.
• Participate in training sessions and team meetings to continuously improve service skills and product knowledge.

Who are you?

• Hold a proven background in a customer support role, ideally within the iGaming environment
• Native level of Dutch with a good level of English
• Exceptional communication skills, both written and verbal
• High level of attention to detail
• Enjoy problem solving
• Ability to work well under pressure

Benefits

• A competitive and attractive salary
• Private health insurance
• A weekly breakfast
• Social events for building strong relationships with colleagues
• Relocation package (when relevant)

At OneCasino and Glitnor we firmly believe that our diversity is what makes us unique and that everyone is welcome to enjoy the ride! We are committed to uphold a high level of diversity and inclusion throughout our group.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service