B2B Travel Support Internship

Exoticca international; Barcelona; On-site; EUR 6,700 - 10,000; Part time

Benefits offered by this job

Paid internship

Flexible schedule

Barcelona offices

Travel discounts

Team events

English classes

Referral bonus

Company parties

Job summary

Exoticca invites you to join its Barcelona team as a paid internship focused on travel support and client communication. Expect to handle a mix of calls across Spain, Mexico, USA/Canada, and the UK, plus email inquiries, certificate creation, and Salesforce-led lead follow-ups.

You will work in a flexible schedule and enjoy an international environment with modern offices in central Barcelona. No prior experience required, just motivation and curiosity.

Qualifications

• Current student or recent graduate in Travel, Administrative Support, or related field.
• Excellent communication skills in Spanish and English.
• Good knowledge of Excel or Google Sheets.
• Strong attention to detail and organization.
• Willingness to learn, adapt, and contribute in a team environment.
• Interest in finance and accounting functions.
• No prior experience required.

Responsibilities

• Primarily performing outbound/inbound calls across markets.
• Handle simple inquiries via email using Salesforce (training calendars, information about trips/destinations).
• Create certificates in Canva using templates and send via Salesforce email.
• Maintain organized lead follow-ups in Salesforce (calls, schedule next steps, track invitations, reschedule).
• Create slide decks for product and training using established templates.

Skills

English fluency

Spanish fluency

Communication

Attention to detail

Education

Travel/Administrative Support studies

Tools

Salesforce

Canva

Google Sheets

Job description

What Is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What You Will Do

• Primary Focus: Outbound/Inbound Calls. The main function will be making calls. For a 4-hour shift, between 2 and 3 hours will be spent calling markets in Spain, Mexico, the USA/Canada, and the UK. Therefore, fluency in both English and Spanish is essential.
• Basic Salesforce Case Management: Handling simple inquiries via email, such as sending links to training calendars or providing basic information about the platform, specific trips, or destinations.
• Certificate Creation in Canva: Using pre-existing templates to add names and dates, then sending the completed certificates to agents via Salesforce email.
• Simple Lead Management in Salesforce: Maintaining organized follow-ups with agents. This includes making calls, scheduling next steps, tracking when training invitations was sent, and rescheduling as needed.
• Product and Training Presentations: Creating slide decks using established templates and models. This involves migrating and adapting existing information to the specific product or topic required.

What We Offer

• Paid internship with learning opportunities in an international environment.
• Flexible schedule adapted to university obligations.
• On-site work model: modern offices in central Barcelona (Aribau/Diagonal area).
• Travel discounts with Exoticca!
• Unlimited coffee, team events, English classes, and more.
• A young, fun, and fast-growing multicultural team where your ideas are welcome.
• Referral bonus, if you bring people as talented as you.
• Unlimited coffee, team lunches, English lesson, bi-anual company parties.
• Offices in Barcelona city.
• Travel packages at reduced prices!

Requirements

• Current student or recent graduate in Travel, Administrative Support, or a related field (with possibility of signing a university internship agreement).
• Great communication skills in Spanish and English.
• Good knowledge of Excel or Google Sheets.
• Strong attention to detail and organization.
• Willingness to learn, adapt, and contribute in a team environment.
• Interest in finance and accounting functions.
• No prior experience required - motivation and curiosity are more important!

Equal Opportunity

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

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