Travel Agent - Amadeus Specialist (Night shift)

Exoticca Travel UK Limited; España; Remote; PHP 2,109,704 - 3,164,557; Full time

Benefits offered by this job

Competitive compensation package

Flexible compensation for diet and transportation

Remote work model

Permanent contract

Travel packages at reduced prices

Referral bonus

Unlimited coffee and team lunches

Bi-annual company parties

Job summary

Exoticca Travel UK Limited is looking for a GDS Specialist who will support travel operations teams and manage GDS issues. Candidates should excel in English communication and have a strong understanding of GDS systems like Amadeus Flights.

The ideal applicant will bring at least 2 years of customer support experience in the travel industry and be adaptable to rotating schedules. We're offering a competitive compensation package along with the opportunity to be part of a dynamic multicultural team, working on unforgettable travel experiences.

Qualifications

• Fluent in English with additional languages like French or Spanish preferred.
• Strong familiarity with GDS systems.
• Minimum 2 years in customer support in the travel industry.

Responsibilities

• Handle travel operations tasks including flight changes and cancellations.
• Manage issues and cases related to GDS.
• Work with suppliers for bookings.

Skills

Fluent English communication

Knowledge of Amadeus Flights / GDS

Dealing with negotiated fares

Multi-tasking

Problem-solving

Job description

What is Exoticca?

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

What do we do?

As a GDS Specialist at Exotica’s Flight Operations team, you are responsible for helping our travel operations teams with daily tasks.

Responsibilities:

• Handle and support Travel Operations tasks (Flights changes, Cancellations request, Refunds process)
• Manage, elevate and follow-up of GDS issues and cases
• Dealing with negotiated rates and advanced refunds in GDS
• Working directly with our land suppliers for a pre & post-bookings requested

Qualifications:

• Fluent communication in English (additional language like French/Spanish are considered)
• Strong knowledge of Amadeus Flights / GDS
• Proven experience dealing with negotiated fares and commissions in GDS
• Ability to plan, multi-task and manage time effectively
• High flexibility and schedule adaptation: you will work in rotating schedules, including evenings, weekends, and holidays
• Based in Spain

Preferred Qualifications:

• A minimum of 2 years experience in Customer support in the Travel industry, preferably including flights
• Proven record in fast-growing environments
• Adaptability, problem-solving and fast-learning attitude

Benefits:

• Competitive compensation package in line with job responsibilities and experience
• Flexible compensation management for diet, transportation, private health insurance with Cobee
• Remote work model from Spain
• Permanent contract from the start
• Travel packages at reduced prices
• Referral bonus, if you bring people as talented as you
• Unlimited coffee, team lunches, English lesson, bi-anual company parties
• Being part of a fun and motivated multicultural team at an agile and rapid growing organization

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.