B2B Travel Partner Support & Growth Advisor

Exoticca; España; Presencial; EUR 26.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Barcelona

Travel packages at reduced prices

Unlimited coffee, team lunches, and语言/

Bi-annual company parties

Referral bonus

Descripción de la vacante

Exoticca, a pioneering online travel agency, is seeking a B2B Travel Advisor Support to assist travel partners and guide them through the booking process. You will handle inquiries about itineraries, pricing, availability, and policies, and prepare quotes to help convert them into bookings.

You will identify upselling opportunities, manage booking-related issues, and coordinate with Sales, Operations, and Customer Experience teams while maintaining accurate CRM records.

Formación

• Previous experience in customer service, sales support, or travel.
• Comfortable communicating with international partners (calls & email).
• Organized and detail-oriented.
• Commercial mindset and proactive attitude.
• Experience with CRM systems is a plus.
• Knowledge of GDS (Amadeus) is desirable but not required.
• Passion for travel.

Responsabilidades

• Support travel advisors with inquiries about itineraries, pricing, availability, and policies.
• Prepare and follow up on quotes to help convert them into bookings.
• Identify upselling and cross-selling opportunities when appropriate.
• Manage booking-related issues and coordinate internally when needed.
• Maintain accurate records in CRM and internal systems.
• Stay up to date with product updates and promotions.
• Collaborate with Sales, Operations, and Customer Experience teams.

Descripción del empleo

Exoticca, a pioneering online travel agency, is seeking a B2B Travel Advisor Support to assist travel partners and guide them through the booking process. You will handle inquiries about itineraries, pricing, availability, and policies, and prepare quotes to help convert them into bookings.

You will identify upselling opportunities, manage booking-related issues, and coordinate with Sales, Operations, and Customer Experience teams while maintaining accurate CRM records.