Remote B2B Travel Advisor Support — Global Partnerships

Exoticca; Barcelona; Presencial; EUR 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote within Spain

Travel discounts

Team events

Referral bonus

Descripción de la vacante

Exoticca is seeking a B2B Travel Advisor Support to assist travel partners and guide them through our platform. You will handle inquiries, prepare quotes, and follow up on opportunities, while spotting upsell potential and ensuring smooth bookings.

The role blends customer service with a commercial mindset. You will work with North American market partners, join a dynamic multicultural team, and operate on a remote basis within Spain, including night shifts from 19:45 to 05:00.

Formación

• Fluent in Spanish and English is required.
• Experience in customer service, sales support, or travel preferred.
• Experience with CRM systems is a plus.
• Knowledge of Amadeus GDS is desirable but not required.

Responsabilidades

• Support travel advisors with inquiries about itineraries, pricing, availability, and policies.
• Prepare and follow up on quotes to convert them into bookings.
• Identify upselling and cross-selling opportunities.
• Manage booking-related issues and coordinate internally as needed.
• Maintain accurate records in CRM and internal systems.
• Stay up to date with product updates and promotions.
• Collaborate with Sales, Operations, and Customer Experience teams.

Conocimientos

Spanish

English

CRM

GDS Amadeus

Educación

Bachelor’s degree

Herramientas

Salesforce

Descripción del empleo

Exoticca is seeking a B2B Travel Advisor Support to assist travel partners and guide them through our platform. You will handle inquiries, prepare quotes, and follow up on opportunities, while spotting upsell potential and ensuring smooth bookings.

The role blends customer service with a commercial mindset. You will work with North American market partners, join a dynamic multicultural team, and operate on a remote basis within Spain, including night shifts from 19:45 to 05:00.