B2B Admin & Process Coordinator – Remote

Bridgestone America, Inc.; Barcelona; Híbrido; EUR 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from home up to 3 days/wk

€500 home-office setup

Health & dental insurance

Pension scheme

Lunch or childcare vouchers

LinkedIn Learning access

Gofluent language platform

Descripción de la vacante

Webfleet, Bridgestone’s fleet management solution, is seeking a detail-oriented coordinator to support customer-facing and process-improvement activities in a hybrid role. You will handle service administration, from signature to activation, and coordinate after-sales tasks across an international customer base.

You’ll document processes, drive improvements, and assist with invoicing and contract-related inquiries.

Formación

• Experience in documenting processes (flow charts + descriptions) and improving processes.
• Strong communication in English; other languages welcome.
• Interest in B2B environment and customer-facing roles.

Responsabilidades

• Handle administration related to services, from customer signature to contract activation.
• Coordinate after-sales activities for existing customer database, including data hygiene and contract changes.
• Handle complaints from start to resolution.
• Assist Accounts Receivable with invoice or payment queries.
• Be the point of contact for contract-related questions across departments.
• Create invoices and perform monthly administrative tasks per requirements.
• Create return labels for rented hardware and follow up with customers.
• Create process-related documentation and describe process flows.

Conocimientos

Process documentation

Process improvement

Customer-facing

English language

Descripción del empleo

Webfleet, Bridgestone’s fleet management solution, is seeking a detail-oriented coordinator to support customer-facing and process-improvement activities in a hybrid role. You will handle service administration, from signature to activation, and coordinate after-sales tasks across an international customer base.

You’ll document processes, drive improvements, and assist with invoicing and contract-related inquiries.