L1 Service Engineer: 24x7 Ops & Automation

Capgemini; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Wellbeing HUB

Flexible compensation

Continuous learning

Volunteer programs

Buddy program

Life Insurance

Descripción de la vacante

Capgemini is seeking an L1 Service Engineer to join our 24x7 service operations team. This role targets experienced professionals with strong troubleshooting and automation skills in complex online and distributed environments.

You will own advanced incident resolution, contribute to root cause analysis, and drive automation and service improvements. The position requires shift work and on-call duties as part of a continuous operations model.

Formación

• 1 year of experience in service operations.
• Diagnosing/debugging faults in distributed systems.
• Working knowledge of enterprise network gear including routers, switches, and load balancers.
• Working knowledge of enterprise routing protocols and IP subnetting.
• Experience using diagnostic tools such as Netmon, WinDBG, and Wireshark.

Responsabilidades

• Monitor, troubleshoot, and resolve complex incidents in distributed and online service environments.
• Perform advanced diagnosis and debugging of faults, ensuring rapid mitigation and recovery.
• Conduct root cause analysis (RCA) and contribute to post-incident reviews.
• Identify recurring issues and design automation solutions to improve efficiency and reduce manual effort.
• Develop scripts and tools to automate operational tasks and incident resolution.
• Collaborate with feature and engineering teams to identify and execute recovery actions.

Conocimientos

Troubleshooting

Automation

Distributed systems

Incident resolution

Root cause analysis

Herramientas

Netmon

WinDBG

Wireshark

Descripción del empleo

Capgemini is seeking an L1 Service Engineer to join our 24x7 service operations team. This role targets experienced professionals with strong troubleshooting and automation skills in complex online and distributed environments.

You will own advanced incident resolution, contribute to root cause analysis, and drive automation and service improvements. The position requires shift work and on-call duties as part of a continuous operations model.