Assistant Manager Aravaca

Livensa Living; Madrid; Presencial; EUR 28.000 - 36.000; Jornada completa

Descripción de la vacante

Livensa Living in Madrid is seeking an Assistant Manager to welcome students, residents and guests, and to support the Management team in running the accommodation site.

The role involves managing budgets, producing KPI reports, ensuring safety and compliance, and coordinating with university staff and suppliers. Fluent Spanish and English are essential for daily operations and resident support.

Formación

• Experience in customer service within busy environments.
• Leadership and strong communication skills.
• Ability to manage budgets and meet targets.
• Experience producing KPI reports on a weekly/monthly basis.
• Excellent communication with residents and stakeholders.

Responsabilidades

• Provide warm, welcoming environment for students, residents and visitors.
• Support the Manager and cover in their absence.
• Liaise with General Manager handling tenant queries and maintenance issues.
• Ensure sites are safe and compliant with standards.
• Assist with marketing, lettings and site promotions.
• Conduct regular flat inspections and safety checks.
• Maintain supplier and contractor relationships.
• Participate in out-of-hours rota for emergencies.

Descripción del empleo

Do you love customer service and enjoy being at the heart of a busy, people-focused environment? We are looking for an Assistant Manager to join our team and help us create an exceptional experience for our students, residents, and guests.

KEY TASKS

• Ensuring a warm, welcoming environment to students, parent and visitors to the sites
• General support to the Manager and job cover in his/her absence.
• Liaise with the General Manager in responding to tenant queries and maintenance issues throughout the academic year.
• Working with the General Manager to ensure the sites are safe environments in which to live and work.
• Working to a set budget.
• Assisting with the marketing, lettings and promotion of the accommodation
• Undertaking regular inspections of flats
• Undertaking routine daily/weekly safety inspections and updating the web based safety
• Management system
• Establishing and developing working relationships with suppliers and contractors
• Supporting the site team
• Being part of the out of hours rota for emergencies
• Supporting the management of the site in compliance with ANUK National Code of standards
• Working with University accommodation team delivering a quality service
• Supporting the Accommodation Manager in liaising with University staff including attending regular meetings with relevant bodies
• General support to the team in reception when required.
• You may be required to undertake other duties from time to time as the company may require

KNOWLEDGE AND SKILLS

• Experience with students or within the University Sector preferred but not essential
• Experience of working within the Hospitality sector preferred
• Experience of working to budgets and targets
• Experience in producing weekly and monthly KPI reports
• Excellent communication skills displaying sensitivities to and understanding residents needs
• Excellent leadership and management skills
• Self-motivated and results driven
• Strong Local knowledge
• Experience managing an Operational budget desirable
• Good level of computer literacy using Microsoft Word, Excel and Outlook
• Must be pro-active and able to use initiative in order to make the site the best available
• Multi Lingual essential – Spanish and English
• Knowledge of the local community and city wide knowledge