Assistant/A De Propietat Horitzontal – Comunitats Residencials

Cleries Administracio De Finques; Barcelona; Vor Ort; EUR 6.700 - 10.000; Vollzeit

Zusammenfassung

Grand Hyatt Barcelona invites motivated hospitality students to join as a Guest Services Trainee. You will learn day-to-day Front Office operations, support check-in/check-out, and help deliver exceptional guest experiences in a luxury, international setting.

This internship features a rotating schedule, weekend work, and collaboration with Front Office, Housekeeping, Concierge, and other departments. English and Spanish proficiency, strong communication, and eagerness to learn are essential.

Qualifikationen

• Currently studying or recently graduated in Hospitality Management, Tourism, or related field.
• Proficiency in English and Spanish (spoken and written).
• Previous customer service or hospitality internship, or exposure to luxury service environments is a plus.
• Strong interpersonal and communication skills.
• Positive attitude and willingness to learn.

Aufgaben

• Welcome guests and create a positive first impression.
• Assist with check-in/check-out under Front Office guidance.
• Assist guests with requests and information about hotel/destination.
• Coordinate room assignments and VIP setups.
• Maintain communication with Housekeeping and Concierge.
• Monitor arrivals, departures and guest preferences.
• Assist in handling guest feedback and escalating concerns.
• Support preparation of welcome letters, keys and amenities.
• Participate in daily briefings, training, and meetings.
• Represent Grand Hyatt brand with professionalism and enthusiasm.

Kenntnisse

English

Spanish

Interpersonal skills

Customer service

Organizational skills

Ausbildung

Hospitality Management

Tourism

Business Administration

Tools

Opera PMS

Jobbeschreibung

Grand Hyatt Barcelona - Guest Services Trainee

Description: Grand Hyatt Barcelona, one of the city’s newest and most prestigious luxury hotels, is looking for a motivated, proactive, and service‑oriented Guest Services Trainee to join our Front Office team. This internship offers a unique opportunity to gain hands‑on experience in luxury hospitality while developing the skills and knowledge required to build a successful career in hotel operations. As a Guest Services Trainee, you will support the Front Office team in delivering exceptional service and creating memorable experiences for our guests throughout their stay. If you are passionate about hospitality, enjoy interacting with people from around the world, and are eager to learn in a dynamic and international environment, we would love to hear from you.

About the Role: As a Guest Services Trainee, you will learn the day‑to‑day operations of a luxury hotel’s Front Office department while supporting the team in ensuring a seamless guest journey. You will have the opportunity to develop your communication, organisational, and customer service skills while working alongside experienced hospitality professionals. This is an operational internship with a rotating schedule, including shifts, weekends, and public holidays according to hotel operational needs. You will collaborate closely with Front Office, Housekeeping, Concierge, and other departments to ensure outstanding guest satisfaction.

Key Responsibilities:

• Welcome guests upon arrival and assist in creating a positive first impression of the hotel
• Support the check‑in and check‑out process under the guidance of the Front Office team
• Assist guests with requests, inquiries, and general information about the hotel and destination
• Support the coordination of room assignments, amenities, VIP setups, and special requests
• Maintain effective communication with Housekeeping, Concierge, and other operational departments
• Monitor guest arrivals, departures, and preferences to help anticipate guest needs
• Assist in handling guest feedback and escalating concerns when necessary
• Support the preparation of welcome letters, room keys, and guest amenities
• Participate in daily briefings, training sessions, and operational meetings
• Represent the Grand Hyatt brand with professionalism, enthusiasm, and attention to detail

Qualifications:

• Currently studying or recently graduated in Hospitality Management, Tourism, Business Administration, or a related field
• Proficiency in English and Spanish (spoken and written); additional languages are highly valued
• Previous customer service experience, hospitality internships, or exposure to luxury service environments is a plus
• Strong interpersonal and communication skills
• Positive attitude and willingness to learn
• Excellent organisational skills and attention to detail
• Ability to work effectively in a fast‑paced and multicultural environment
• Strong team spirit and collaborative mindset
• Familiarity with hotel systems is an advantage; Opera knowledge is a plus
• Availability to complete an internship agreement through a university or educational institution, if applicable
• Flexibility to work