Application Support Engineer II: AI Automation & Debugging

Flywire; Comunidad Valenciana; Presencial; EUR 30.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Stock Purchase Plan (ESPP)

Work From Home Stipend

Wellbeing Programs

FlyBetter Days to volunteer

Digital Disconnect Days

Descripción de la vacante

Flywire is seeking an Application Support Engineer II based in Valencia to serve as the technical bridge between internal operations and core Engineering squads. You’ll tackle Tier-2 bugs with a developer’s mindset, read source code, and collaborate with frontend/backend teams to stabilize the global platform.

The role emphasizes AI-driven automation, data-driven debugging, and documenting complex behaviors for Tier-1 teams, with English communication across cross‑functional teams worldwide.

Formación

• Experience: 1 to 5 years in software dev, app support, or strong programming foundation.
• The developer mindset: read code, understand logic, navigate databases.
• Tech stack: Rails, Java, React; MySQL, MongoDB, Redis, RabbitMQ; core skills in any language acceptable.

Responsabilidades

• Deep-Dive Troubleshooting: triage and resolve Tier-2 bugs by analyzing code behavior, logs and data flows.
• Bridge to Core Engineering: collaborate with backend/frontend squads, isolate Tier-3 bugs, assist in DB changes and tooling.
• AI & Automation First: use AI tools and scripting to automate workflows and optimize support infra.
• Architect Documentation: translate system behavior into clear docs for Tier-1 teams.

Conocimientos

Deep-Dive Troubleshooting

Communication

AI curiosity

Code reading

English fluency

Herramientas

Ruby on Rails

Java

React

MySQL

MongoDB

Redis

RabbitMQ

Descripción del empleo

Flywire is seeking an Application Support Engineer II based in Valencia to serve as the technical bridge between internal operations and core Engineering squads. You’ll tackle Tier-2 bugs with a developer’s mindset, read source code, and collaborate with frontend/backend teams to stabilize the global platform.

The role emphasizes AI-driven automation, data-driven debugging, and documenting complex behaviors for Tier-1 teams, with English communication across cross‑functional teams worldwide.