IT Engineer I (IT Support)

Flywire; Valencia; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

Flywire is seeking an autonomous, forward-thinking IT Support Engineer I based in Valencia to drive operational excellence within our global IT Operations team. You will deliver high-touch technical support for local on-site staff and FlyMates worldwide, troubleshoot hardware, OS, and network issues, and help maintain a reliable digital workplace.

The role balances hands-on troubleshooting with SaaS administration (Google Workspace, Okta, Slack, Jira) and responsibilities for asset lifecycle

Formación

• Experience in L1 technical support for modern IT environments.
• Familiarity with macOS and Windows operating systems.
• Understanding of identity and access management practices.
• Knowledge of SOC2 controls and security best practices.

Responsabilidades

• Provide high-touch L1 technical support for local and remote teams.
• Administer SaaS platforms and manage identities and access.
• Document SOPs and contribute to automation initiatives.
• Oversee asset lifecycle, procurement, and data integrity.
• Enforce IAM and SOC2 access reviews.
• Collaborate with global IT teams for infrastructure updates.

Conocimientos

Technical support

L1 support

SaaS administration

IAM / access management

SOC2 compliance

Documentation

Herramientas

Google Workspace

Okta

Slack

Jira

Descripción del empleo

Flywire is seeking an autonomous, forward-thinking IT Support Engineer I based in Valencia to drive operational excellence and continuous improvement within our global IT Operations team. In this role, you will be the face of IT for our vibrant Valencia Hub, providing high-touch technical support and ensuring a smooth digital workplace for all employees. Operating as a crucial link between local support needs and global IT infrastructure, you will troubleshoot daily operational issues, document common fixes, and contribute to ongoing automation and self-service initiatives. You will balance hands‑on technical troubleshooting and core SaaS administration with physical asset lifecycle management, ensuring seamless onboarding/offboarding, immaculate data integrity, and strict compliance alignment.

Work Mode Note: This role is primarily office-based in Valencia, combining in-person employee engagement and physical IT asset management with high-impact global projects.

Key Responsibilities

• Operational & L1 Technical Support: Deliver high-touch technical support for local on-site teams and remote FlyMates globally, diagnosing and resolving complex hardware, OS (macOS/Windows), network issues, analysing incoming problems and escalating when necessary.
• SaaS Stack Administration: Manage identities, access, and security configurations within Flywire’s primary platforms: Google Workspace, Okta, Slack, Jira… among others.
• Process Evolution & AI Readiness: Shift focus from quick fixes to long-term systemic solutions. Document high-quality Standard Operating Procedures (SOPs) to feed internal AI knowledge tools and identify recurring operational friction to automate through workflow tools or scripting.
• Asset Lifecycle & Physical Logistics: Autonomously manage end‑to‑end hardware operations (procurement, inventory forecasting, provisioning, vendor coordination, and MDM zero‑touch deployments). Maintain 100% data integrity in our global asset database.
• Access Governance & Security: Serve as a local guardian for SOC2 compliance and User Access Reviews (UAR), enforcing strict IAM protocols across enterprise applications.
• Cross‑Functional Global Synergy: Collaborate directly with global Corporate IT, CPE, and Infrastructure teams to execute infrastructure updates and align on‑site operations with global standards.