Apple Channel Store Advisor, Santander

Apple Spain; Santander; On-site; EUR 21,000 - 32,000; Full time

Job summary

Apple Spain is seeking an energetic Channel Store Advisor to support the Apple Shop inside a partner reseller store in Santander. You will engage customers with product knowledge, live demonstrations, and excellent service to drive sales and brand awareness.

The role requires at least 2 years of experience, fluency in Spanish and English, strong communication and relationship-building skills, and the ability to work 40 hours per week including evenings and weekends.

Qualifications

• Minimum of 2 years of related experience.
• Fluency in Spanish and ability to communicate in English.
• Outstanding customer focus and communication skills.
• Ability to educate and inspire others; build relationships.
• Willingness to work 40 hours per week including evenings and weekends.

Responsibilities

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Share in-depth knowledge on Apple products to customers and train partner staff.
• Provide an amazing customer experience by showcasing products and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Educate customers by delivering product demonstrations and sharing promotions.
• Ensure merchandising standards are met and store fixtures are up to date.

Job description

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. As an Apple Channel Store Advisor, you will showcase your ambitious spirit as you play a key role in supporting the sales, merchandising and operations of an Apple Shop within a partner reseller store. By building strong relationships with the partner’s staff and influencing their advocacy for Apple, you’ll help drive product knowledge, brand awareness, and sales success. Through your influence, you will grow Apple business in the multi-branded store by providing excellent customer service, conducting product demonstrations to customers, and training partner staff while ensuring all our merchandising standards are met. In this position, your work schedule will be based on business needs and will require you to work 40 hours per week, including evenings and weekends. In this role, you will:

• Represent Apple within a single partner store and help customers develop relationships with our brand.
• Share your in-depth knowledge on Apple products directly to customers, work closely with partners, and create new owners of our products.
• Provide an amazing customer experience by showcasing our products, accessories, and services.
• Proactively seek opportunities to expand awareness for new and existing customers.
• Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
• Ensure that all Apple fixtures, product exposures, and merchandising elements in the store are up to date and maintained according to Apple's standards.
• Provide daily care and inspection according to guidelines and elevate issues for timely and effective resolution.
• Educate customers by delivering individual and group product demonstrations, sharing the latest sales promotions, and encouraging adoption of the Apple platform.

Minimum of 2 years of related experience. Passion for helping customers and partners understand how Apple technology can enrich lives. Curiosity for continuous learning and eagerness to share knowledge with others. Outstanding customer focus. Excellent communication skills. Ability to educate and inspire others. Solid relationship building skills with the ability to become a trusted business partner at a single point of sale. Fluency in Spanish and ability to communicate in English. High level of integrity, trust, and accountability. Strong self motivation and ability to work independently in a fast-paced, constantly changing environment. Effective time management including ability to multitask, organize, and prioritize tasks. Ambition for driving sales results and recommending Apple solutions is desirable. Background in direct sales or solution-based selling is a plus.