Analyst Performance Benchmarking and Data

IHG; Castilla-La Mancha; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hotel discounts

Recharge days

Volunteer days

MyWellbeing program

Job summary

IHG Hotels & Resorts seeks a Performance Benchmarking Analyst to ensure accurate, accessible data on hotel and market performance. You will support the Director in coordinating data exchanges with external providers and validate data from STR, CBRE, Lodging Econometrics and others.

You will design reliable data models, build dashboards, and help teams interpret performance metrics such as RGI and competitive-set composition.

Qualifications

• 3+ years experience with Finance data systems.
• Experience structuring big data and using ML tools.
• Experience with dashboards and data querying tools (Tableau/Kyvos).

Responsibilities

• Process weekly industry inbound data from STR and validate it.
• Manage inbound/outbound data pipelines to vendors and perform adjustments.
• Make industry data accessible to corporate colleagues.
• Design structured data models to enable reliable market insights.
• Research data disparities and synchronize database information.
• Provide internal guidance on data practices and documentation.
• Understand RGI and competitive-set composition and advise accordingly.
• Support STR digital products for hotels and corporate teams.
• Engage with external data partners (STR, CBRE, Lodging Econometrics, Howarth).

Skills

Big data

Machine learning

Dashboarding

Tableau

Kyvos

Data querying

Education

Bachelor's degree

Tools

Tableau

Kyvos

Job description

As Performance Benchmarking Analyst, you will play an important role in ensuring that IHG has accurate, reliable and accessible data to understand hotel and market performance. You will support the Director, Performance Benchmarking in managing relationships with external data providers and will coordinate the regular exchange, validation and reconciliation of data with these partners.

You will process and check industry benchmarking, pipeline and rooms data, investigate differences between data sources and help maintain consistency across IHG's databases. Drawing on your understanding of data structures and analytical tools, you will also help design reliable data models that make information easier for colleagues to access, interpret and use.

A key part of the role will be supporting hotel and corporate teams with benchmarking data and digital products. This will include responding to queries, providing guidance on areas such as RGI and competitive-set composition, developing documentation and best practice, and helping colleagues use data with confidence. You will work with teams across Technology, Commercial, Operations, Revenue Management, Finance, Development and Competitor Intelligence.

This is also an opportunity to help shape the future of IHG's performance benchmarking processes. You will contribute to the review of external data products and help modernise existing ways of working by applying automation and AI.

The successful candidate will bring at least three years' experience working with finance data systems, an understanding of structuring and processing large datasets, and be confident in dashboarding and using data-query tools. Previous hotel-industry experience is not critical but would be an advantage.

Key Accountabilities

• Weekly industry inbound data from STR processed and checked
• Inbound/outbound pipeline and rooms data to vendors transmitted and checked, including any manual adjustments (LE, STR, Howarth)
• Understanding industry data and making this available to corporate colleagues
• Understanding and designing structured data models (schema) to enable consistent and reliable data which can provide market insights
• Research disparities in database information and synchronize database file information to ensure all databases are accurateOffering GCP internal support, documentation, and best practices to help colleagues effectively use data
• Understanding RGI, comp set composition and target vs actual and providing guidance accordingly
• Support hotels and corporate colleagues with STR digital products
• Support relationships with LE, CBRE, STR, Hotstats, Howarth, etc.

Key Metrics

• Outbound and inbound data shared with relevant vendors is complete, free of errors and according to agreed timelines
• Hotel and colleagues' queries addressed on a timely basis and followed up as required
• Assist in interpreting performance data, researching data sources and/or data integrity, or providing general performance program information

Key Collaborative Network

Key Shared Accountabilities

• Review Lodging Econometrics product and compare to STR to assess optimum product for IHG
• Review and modernise processes and ways of working using AI and automation tools

Key Interfaces

Key External Relationships

• STR/CoStar
• Lodging Econometrics
• CBRE
• Hotel owners and operators

Key Internal Relationships

• Global Technology
• Commercial teams
• Regional operations teams
• Regional revenue management teams
• Competitor Intelligence
• Finance data solutions
• Finance technology
• Finance business partners
• Franchise Support Teams
• Development Teams
• GIAD Reporting Team

Required Education, Experience, Technical Skills and Knowledge

Education

• Bachelors degree or equivalent

Experience

• 3+ years experience with Finance data systems

Technical Skills and Knowledge

• Understanding and experience of structuring big data and machine learning tools to process large datasets
• Understanding and experience of dashboards and querying tools (e.g. Tableau/Kyvos) for data access
• Hotel industry experience preferred

Decision Rights

Owns

• Lodging Econometrics Data transmission process
• Outbound & Inbound vendor data transmission

Influences

• Vendor rationalization decisions
• Data query and dashboarding system selection
• Data structure design

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.