Airport Duty Officer — Stopover & Operations Lead

Royal Air Maroc; Madrid; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Royal Air Maroc in Madrid is seeking a Duty Officer to assist the stopover chief in managing the stopover, passenger care, punctuality and security of RAM operations.

The role requires a Bac+2 in management/operations or related field and at least 5 years’ airline or handler experience as Duty Officer or stopover coordinator; excellent English and French (both written and spoken) are mandatory.

Formación

• Minimum 5 years' airline or handling experience as Duty Officer or stopover coordinator.
• Bac+2 or higher in management, operations, tourism or a related field.
• Fluent in English and French (written and spoken).

Responsabilidades

• Supervise RAM customer services across the passenger journey and ensure Quality standards.
• Supervise assistance organizations and control services.
• Coordinate passenger care during irregularities and transport arrangements.
• Represent RAM with authorities and stakeholders at the stopover.
• Coordinate with the operations control center and other teams.
• Report stopover activity and passenger complaints for action.
• Play a role in promoting RAM brand image.

Conocimientos

English

French

Operations management

Stakeholder coordination

Educación

Bac+2 in management/operations/tourism or related field

Descripción del empleo

Royal Air Maroc in Madrid is seeking a Duty Officer to assist the stopover chief in managing the stopover, passenger care, punctuality and security of RAM operations.

The role requires a Bac+2 in management/operations or related field and at least 5 years’ airline or handler experience as Duty Officer or stopover coordinator; excellent English and French (both written and spoken) are mandatory.