Operations Control Lead: Disruption & Recovery (OCC)

LEVEL Airlines; Viladecans; Presencial; EUR 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff travel

Flex Benefits

Employee Cafeteria & Canteen

Gym Discount

Descripción de la vacante

LEVEL Airlines, based in Barcelona, seeks a Duty Manager for the Operations Control Center in Viladecans. You will coordinate daily operations across Flight Dispatch, Crew Control, Ground Operations, and more, driving performance and timely decisions within a fast-paced, shift-based environment.

Requirement includes a Bachelor’s degree or equivalent experience and a minimum of 5 years in an OCC or similar setting, with strong problem-solving and stakeholder management skills.

Formación

• Bachelor’s degree or equivalent relevant operational experience.
• Minimum 5 years’ experience in an airline Operations Control Center or similar environment.
• Experience in disruption management and airline recovery processes is highly desirable.
• Strong communication, coordination and stakeholder-management skills.

Responsabilidades

• Actively manage and coordinate the daily operation across all relevant areas including Flight Dispatch, Crew Control, Ground Operations, Customer Response, Maintenance, Network Control and airports.
• Monitor operational performance during the shift and drive actions to meet KPIs such as punctuality, regularity and operational stability.
• Identify operational risks early and ensure timely escalation and follow-up with responsible stakeholders.
• Lead coordination during disruptions by collecting facts, consulting stakeholders, assessing options and driving the recovery plan.
• Support sound decision-making with complete, timely information and ensure effective execution of actions.
• Ensure clear communication between all involved parties during normal and disrupted operations.
• Follow up on agreed actions and promote accountability, collaboration and continuous improvement within the OCC.
• Actively manage and coordinate daily operation with internal and external stakeholders to ensure safe, punctual and efficient operations.

Conocimientos

Operational judgement

Decision‑making under pressure

Problem solving

Communication

Coordination

Team player

Prioritization

Educación

Bachelor’s degree or equivalent relevant operational experience

Descripción del empleo

LEVEL Airlines, based in Barcelona, seeks a Duty Manager for the Operations Control Center in Viladecans. You will coordinate daily operations across Flight Dispatch, Crew Control, Ground Operations, and more, driving performance and timely decisions within a fast-paced, shift-based environment.

Requirement includes a Bachelor’s degree or equivalent experience and a minimum of 5 years in an OCC or similar setting, with strong problem-solving and stakeholder management skills.