Duty Officer_ Madrid

Royal Air Maroc; Madrid; Presencial; EUR 32.000 - 45.000; Jornada completa

Descripción de la vacante

Royal Air Maroc in Madrid is seeking a Duty Officer to assist the stopover chief in managing the stopover, passenger care, punctuality and security of RAM operations.

The role requires a Bac+2 in management/operations or related field and at least 5 years’ airline or handler experience as Duty Officer or stopover coordinator; excellent English and French (both written and spoken) are mandatory.

Formación

• Minimum 5 years' airline or handling experience as Duty Officer or stopover coordinator.
• Bac+2 or higher in management, operations, tourism or a related field.
• Fluent in English and French (written and spoken).

Responsabilidades

• Supervise RAM customer services across the passenger journey and ensure Quality standards.
• Supervise assistance organizations and control services.
• Coordinate passenger care during irregularities and transport arrangements.
• Represent RAM with authorities and stakeholders at the stopover.
• Coordinate with the operations control center and other teams.
• Report stopover activity and passenger complaints for action.
• Play a role in promoting RAM brand image.

Conocimientos

English

French

Operations management

Stakeholder coordination

Educación

Bac+2 in management/operations/tourism or related field

Descripción del empleo

As part of the management of its activity within Madrid airport, Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover, customer assistance and punctuality and security of all the operations of Royal Air Maroc.

Key Responsibilities

• Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards
• Supervision of assistance organizations and control of services
• Coordination of the care of passengers in the event of irregularity (transport , accommodation, etc.)
• Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover
• Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc ).
• Reporting of the stopover activity and reassembled passenger complaints for treatment with the entities concerned
• Participation in the influence of the brand image of Royal Air Maroc.

Profil sought

• Training Bac+2 or more in the fields of management, operations, tourism or any other specialty that has given you access to experience in the fiel dot air transport
• You must justify an experience of minimum 5 years in an airline or at a handler as Duty Officer, supervisors or stopover coordinator Control process, handling operations and regulations relating to dangerous goods

You are agile , dynamic and (women /men) in the field with a very large capacity for learning.The mastery of English and French in writing and orally is compulsory for holding the post.