Air Freight Specialist

DP World; Madrid; Presencial; EUR 28.000 - 40.000; Jornada completa

Descripción de la vacante

DP World in Madrid is seeking an Air Freight Specialist to execute Freight Forwarding activities and build strong customer relationships. You will handle documentation, communicate flight details, and collaborate with airlines, carriers, and internal teams to deliver reliable service.

We require 3+ years in Freight Forwarding Operations and Customer Service, solid knowledge of processes, and strong MS Office skills. Fluency in English and Spanish is essential; other languages are a bonus.

Formación

• 3+ years of experience in Freight Forwarding Operations and Customer Service.
• Knowledge of freight forwarding processes and industry practices.
• Proficiency in MS Office and digital literacy.

Responsabilidades

• Manage file creation and all services associated with freight forwarding and logistics.
• Support account set-up and coordinate with Sales to ensure all required documentation and SOP inputs are provided.
• Monitor and audit files regularly to ensure compliance with estimate input, margin requirements, and timely invoicing.
• Support clients with day-to-day requests related to export/import documentation to ensure accurate execution of transportation files.
• Provide clients with complete flight/sailing details to ensure clear and timely information flow.
• Liaise with airlines and ocean carriers to obtain optimal solutions in terms of capacity and cost.
• Collaborate with internal network teams and external partner agents to ensure high-quality service delivery.
• Respond promptly to operational challenges or urgent situations that may arise during shipment handling.
• Collaborate with Operations colleagues to ensure continuity of work during peak volumes or absences.

Conocimientos

Freight Forwarding Ops

Customer Service

Organization

MS Office

English

Spanish

Descripción del empleo

About the role

We are looking for an Air Freight Specialist, who will play a key role in executing Freight Forwarding activities within the assigned Branch Office. The position focuses on building and maintaining strong relationships with customers by addressing concerns, resolving issues, and ensuring a high level of satisfaction. The role also involves continuously assessing customer needs, market trends, and competitor activity to enhance service offerings and maintain a competitive position.

Job Description

We are looking for an Air Freight Specialist, who will play a key role in executing Freight Forwarding activities within the assigned Branch Office. The position focuses on building and maintaining strong relationships with customers by addressing concerns, resolving issues, and ensuring a high level of satisfaction. The role also involves continuously assessing customer needs, market trends, and competitor activity to enhance service offerings and maintain a competitive position.

How You Will Contribute

• Manage file creation and all services associated with freight forwarding and logistics.
• Support account set-up and coordinate with Sales to ensure all required documentation and SOP inputs are provided.
• Monitor and audit files regularly to ensure compliance with estimate input, margin requirements, and timely invoicing.
• Support clients with day-to-day requests related to export/import documentation to ensure accurate execution of transportation files.
• Provide clients with complete flight/sailing details to ensure clear and timely information flow.
• Liaise with airlines and ocean carriers to obtain optimal solutions in terms of capacity and cost.
• Collaborate with internal network teams and external partner agents to ensure high-quality service delivery.
• Respond promptly to operational challenges or urgent situations that may arise during shipment handling.
• Collaborate with Operations colleagues to ensure continuity of work during peak volumes or absences.

What You Will Bring

• At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
• Solid working knowledge of freight forwarding processes and industry practices.
• Strong organizational skills with the ability to prioritize tasks and deliver accurate, timely results.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and general digital literacy.
• Clear and effective communication skills in English and Spanish(written and verbal); additional languages are an advantage.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What’s more, we’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

#CR1-LI