AI Specialist

Radisson Hotel Group; Madrid; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Team member discounts

Global benefits

Friends & Family discount

Food & beverage discounts

Job summary

Radisson Hotel Group is seeking an entry-level AI Specialist in Madrid to drive the journey from idea to measurable outcomes. You will manage AI use-case intake, gather requirements, map processes, and maintain the backlog while coordinating releases with engineering to ensure production-ready solutions with defined value metrics.

You will report to the Head of Data & AI, collaborate with business units, and contribute to monthly AI Council reporting while developing governance, data protection

Qualifications

• Minimum education: Bachelors Degree in Business, Engineering, Information Systems, Economics or a related field.
• Minimum experience: Early career. Internship; less than 1 yrs of experience, internal candidates with demonstrated performance at RHG preferred.
• Required certificates: Agile or Scrum foundation certification; business analysis foundation certification (BCS, IIBA or equivalent).

Responsibilities

• Operate the AI Use-Case Intake: log, triage to the correct lane, and prepare requests for prioritization (20%).
• Requirements Gathering, Process Mapping and Use-Case Documentation (20%).
• Backlog Management, Delivery Cadence and Sprint Coordination with the engineering team (20%).
• Portfolio, Adoption and Benefits Reporting for the AI Council, prepared with the Head of Data & AI (15%).
• Release Coordination and Go-Live Readiness, including user documentation and handover (10%).
• Stakeholder Liaison with business functions and spoke AI Leads, at working level (10%).
• Community of Practice and Enablement Support, with the AI literacy owner in HR (5%).

Skills

Analytical Thinking

Structured Problem-Solving

Process Analysis

Agile Delivery

Stakeholder Management

Value Measurement

AI Literacy

Data Protection

Education

Bachelor's Degree in Business, Engineering, Information Systems, Economics

Job description

Company Description

The primary purpose of the AI Specialist role is to run the mechanics of the path from idea to measured outcome. By operating the AI use-case intake, gathering requirements and mapping processes, maintaining the backlog and delivery cadence, coordinating releases and go-live readiness, and producing the portfolio and benefits reporting, this role delivers a portfolio that is visible, prioritized and measurable, use cases that reach production with an agreed value metric attached, and reporting the AI Council can act on. The role is entry level and designed for a high-potential internal candidate and carries a defined development path.

Job Description

Responsibilities

1. Operate the AI Use-Case Intake: log, triage to the correct lane, and prepare requests for prioritization (20%)

2. Requirements Gathering, Process Mapping and Use-Case Documentation (20%)

3. Backlog Management, Delivery Cadence and Sprint Coordination with the engineering team (20%)

4. Portfolio, Adoption and Benefits Reporting for the AI Council, prepared with the Head of Data & AI (15%)

5. Release Coordination and Go-Live Readiness, including user documentation and handover (10%)

6. Stakeholder Liaison with business functions and spoke AI Leads, at working level (10%)

7. Community of Practice and Enablement Support, with the AI literacy owner in HR (5%)

Competencies & skills requirements

Analytical Thinking and Structured Problem-Solving

• Competency: Strong analytical ability and structured thinking; the core requirement for this seat, in place of a long delivery track record.
• Skill: Ability to break an ambiguous business request into a defined problem, a scope, and a measurable outcome, and to show the reasoning.
• Application: Ability to turn the requests arriving at the AI Centre of Excellence into documented, comparable use cases that can be scored on value, feasibility and risk.

Requirements and Process Analysis

• Competency: Understanding of business analysis fundamentals: requirements elicitation, process mapping and acceptance criteria.
• Skill: Ability to interview business users, document a current-state process, and specify what a solution must do without pre-supposing how it will be built.
• Application: Ability to produce the requirement and process documentation that fusion squads and partner engineers build from, so that scope is understood before work starts.

Delivery Coordination and Agile Ways of Working

• Competency: Understanding of Agile delivery, backlog management and iterative release.
• Skill: Ability to maintain a backlog, run a sprint cadence, track dependencies and keep a delivery plan honest and current.
• Application: Ability to keep the AI delivery cadence predictable and visible, and to elevate slippage early rather than reporting it late.

Communication and Working-Level Stakeholder Management

• Competency: Clear written and verbal communication, and the confidence to work across functions as a credible partner.
• Skill: Ability to explain AI capability and its limits in plain language, run a working session, and write documentation people actually read.
• Application: Ability to hold the day-to-day relationship with business functions and spoke AI Leads, escalating executive-level negotiation to the Head of Data & AI rather than attempting it alone.

Value Measurement and Reporting

• Competency: Understanding of how benefit is defined, baselined and evidenced, and why adoption is the leading indicator.
• Skill: Comfort with data: able to build and maintain a reporting pack, work with adoption and usage figures, and present findings including negative ones.
• Application: Ability to prepare the monthly AI Council pack and to ensure every use case carries an agreed value metric before build begins.

AI and Data Literacy

• Competency: Working understanding of generative AI, its capabilities, its failure modes, and the difference between a demonstration and a production service.
• Skill: Practical familiarity with AI tools, and an active interest in developing depth in retrieval, evaluation and AI product patterns.
• Application: Ability to hold a technically credible conversation with the Architect and the Senior AI Engineer, and to develop that depth on the job with structured support.

Governance and Data Protection Awareness

• Competency: Awareness that data protection and AI regulation are design inputs, and knowledge of when to stop and ask.
• Skill: Working understanding of GDPR and of RHG's AI intake and guardrails; the judgement to route a use case to Legal, the Data Protection Officer or Security rather than proceeding.
• Application: Ability to triage requests to the correct lane and risk tier, and to flag governance questions early enough that they do not become late-stage blockers.

Learning Agility, Ownership and Resilience

• Competency: High learning agility and genuine ownership; the attributes that make a development seat succeed or fail.
• Skill: Demonstrated ability to take on unfamiliar work, ask for help early, act on feedback, and follow through without being chased.
• Application: Ability to grow into the full AI Product Manager accountabilities over an agreed development period, with performance against those accountabilities reviewed at defined points.

Qualifications

Job requirements and qualifications

• Minimum education: Bachelors Degree in Business, Engineering, Information Systems, Economics or a related field
• Minimum experience: Early career. Internship; less than 1 yrs of experience, internal candidates with demonstrated performance at RHG preferred
• Required certificates: Preferred not mandatory: Agile or Scrum foundation certification; business analysis foundation certification (BCS, IIBA or equivalent)

The description of functions is merely indicative and not exhaustive. Accordingly, the employee shall perform any other duties inherent to the labour position and their professional group, in accordance with the company's directives.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development—helping you reach your full potential.

Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide

Guaranteed minimum of 30% off for your Friends & Family

Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality! If you’re ready to bring your talent, energy, and passion, we’d love to hear from you.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.

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