Ai & Process Automation Engineer (Agents, Automation & Digitalisation)

Zurich Insurance Group; Madrid; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working model

Home office allowance

Training programs and language courses

Health insurance

Job summary

Zurich Insurance Group is seeking an Ai & Process Automation Engineer in Madrid to modernise and automate business processes within IAA. You will design, develop, and deliver scalable automation solutions using Python, low‑code tools like Power Platform, and AI-assisted tech, collaborating with business SMEs and cross‑functional teams.

The role focuses on governance, maintainability, and enabling teams with reusable patterns and training, while contributing to Zurich's digitisation roadmap and

Qualifications

• Experience designing and delivering automation solutions across business processes.

Responsibilities

• Design, build, and deploy automation solutions using workflow orchestration tools and low‑code platforms.
• Translate business process requirements into technical solutions in collaboration with SMEs and process designers.
• Develop reusable patterns and reference architectures for automation across IAA.
• Ensure solutions are production‑ready, tested, monitored, and well‑documented.
• Provide enablement materials and onboarding to help non-engineers leverage automation within governed boundaries.

Skills

Process automation

Technical architecture

Python

Version control

CI/CD

Stakeholder engagement

Governance

Low-code platforms

AI tools

System integration

Tools

Power Platform

Copilot Studio

Claude Code

LLM integrations

Workflow orchestration

APIs/connectors

Job description

We Are Waiting for YouHi there!I am Laura, the recruiter for this position.¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Nice to meet you!First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at the Zurich! Let me take a wild guess: you’ve probably sifted through countless job offers today, and they all seem to blur together. Sound familiar? Well, here’s the scoop: At Zurich, we might not have all the answers (and we’re not striving for perfection!), but we’ve got something special. Curious? Keep reading! First off, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting‑edge technological solutions and support to Zurich's local and global business units. In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

What Can You Expect?

The primary purpose of this role is to modernise and automate business processes across IAA — reducing manual effort, improving consistency, and enabling teams to focus on higher‑value work. Reporting to the Capability Manager for Process Digitalisation, the role combines business understanding with hands‑on engineering to deliver automation solutions that are practical, scalable, and governed. As part of IAA’s capability management approach, a key dimension of this role is the enablement of other engineers and Process Digitalisation Service — building their skills, sharing reusable patterns, and raising the overall automation maturity across the organisation.

• Process Automation & Solution Delivery: Designing, building, and deploying automation solutions using workflow orchestration tools, low‑code platforms (Power Platform, Copilot Studio), scripting (Python), and AI‑assisted tooling (e.g. Claude Code, LLM integrations). Translating business process requirements into working technical solutions through collaboration with SMEs and process designers.
• Developing reusable patterns, building blocks, and reference architectures for automation across IAA.
• Ensuring solutions are production‑ready: tested, monitored, documented, and maintainable.
• Digitisation & Enablement: Building and maintaining the scaffolding (templates, configuration, knowledge structures) that enables IAA teams to adopt automation tools safely and at scale.
• Creating enablement materials, onboarding paths, and usage patterns that allow non‑engineers to leverage automation and low‑code tools within governed boundaries.
• Operating as the technical interface between IAA business teams and the digitisation capability, reducing dependency on central IT for standard automation needs.
• Governance & Quality: Ensuring all automation solutions meet IAA’s governance standards and comply with Group Technology & Operations requirements.
• Embedding auditability, documentation, and appropriate human‑in‑the‑loop controls into solution designs by default.
• Maintaining compliance with responsible AI principles where AI‑based components are used.
• Ensuring solutions are maintainable, version‑controlled, and handover‑ready.
• Transformation & Stakeholder Engagement: Working within projects and cross‑functional initiatives to identify, prioritise, and deliver automation and digitisation use cases across IAA capabilities.
• Training IAA staff on automation tools and self‑service approaches.
• Driving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability Manager.
• Contributing to IAA’s strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from delivery.
• Collaborating with GTO and other functions to align on standards and reuse enterprise capabilities.
• Work alongside experts in various technological domains.

What Makes You a Great Fit?

• Process analysis and automation design — ability to assess workflows and identify digitisation opportunities.
• Technical Architecture and Solutioning — Ability to design and implement scalable technical architectures across automation, low‑code, AI, and integration platforms.
• Skilled in defining solution components, data flows, APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible, and enterprise‑ready.
• Hands‑on engineering/harness engineering with automation and low‑code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI‑based tools (Claude Code, LLM integrations).
• Software engineering fundamentals (Python, version control, CI/CD, configuration‑as‑code).
• Ability to translate business process descriptions into technical solution designs without requiring deep domain expertise.
• Stakeholder engagement — communicating technical concepts to non‑technical audiences, building trust.
• Governance‑aware development — embedding controls, auditability, and quality standards into delivery.
• Project‑based working — comfortable operating in transformation programmes alongside BAU.
• Organisational agility — navigating a large, regulated enterprise environment.
• Innovative thinking — identifying where automation and digitisation create genuine value vs. automation theatre.
• Dealing with ambiguity — comfort with experimentation and iterative approaches in evolving fields.
• Building networks — connecting across capabilities, regions, and functions to scale adoption.

And… What Makes Us Special?

• As well as a competitive salary and a yearly bonus, we offer: To support your work‑life balance, we have adopted a flexible working model.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan.
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts.
• Functional diversity benefits.
• Different social clubs such as hiking, investment, beach volley and many more.
• Stock options and mortgage benefits.

Where Are We Located?

Via Augusta, Barcelona.

Schedule: Full Time

Recruiter name: Laura Santamaría Rodríguez

Ai & Process Automation Engineer (Agents, Automation & Digitalisation)

Madrid, Kingdom Of Spain, ES

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

ServiZurich– Your Talent, Our Strength