Ai Business Analyst

Zurich Insurance Company; Barcelona; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible working model

Work abroad up to 25 days per year

Home office setup €300 + monthly home‑

English, German and Spanish classes

Restaurant allowance & health ins.

Life and accident insurance

Referral bonus €2,000

Exclusive employee discounts

Diversity benefits

Stock options

Job summary

Zurich Insurance Group is seeking a Business Analyst to join the Technology Delivery Center in Barcelona. The role focuses on configuring Cytora deployments, integrating AI insights across Zurich systems, and calibrating AI models to align with underwriting risk. Strong communication and stakeholder engagement are essential.

You will translate business needs into data specs, support new implementations, and continuously improve data quality and AI capabilities within a global insurer.

Qualifications

• Bachelor’s degree in Insurance, Financial Services or related field.
• At least 3 years in a Business Analyst, Insurance Operations or Data Analyst role.
• Interest in AI enablement and hands-on exploration with LLMs or AI platforms such as Cytora.

Responsibilities

• Configure and maintain Zurich deployment of the Cytora platform with data ingestion and model performance.
• Partner with Cytora, IT and data teams to integrate risk insights into Zurich systems.
• Support calibration of AI models in line with underwriting appetite and risk framework.
• Translate business needs into data specifications and adapt configurations for country requirements.
• Support new implementation projects and maintain data schemas capturing relevant information.
• Monitor and evaluate accuracy and business impact of Cytora AI models.
• Improve data quality and enrichment with data teams; promote responsible AI practices.

Skills

Stakeholder engagement

Communication

Business analysis

Data analysis

Problem solving

Multilingual

Education

Bachelor's degree in Insurance, Financial Services, Business Analytics or related discipline

Tools

Cytora

Job description

I am Alvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: the environment is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. I cannot wait to share this exciting journey with you at Zurich!

First of all, thank you for considering our company. We understand that finding the right opportunity can be challenging, but I will try to make it easier.

Who Are We?

You are reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting‑edge technological solutions and support to Zurich local and global business units.

Zurich TDC is where technology meets the reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity and IT infrastructure. Our primary mission is to support Zurich strategic goals and enhance operational efficiency through innovative technology solutions.

If you are considering a role with us, you will be joining a hub of technological excellence dedicated to driving Zurich success on a global scale.

What Can You Expect?

You might be thinking: this is great, but what will my day‑to‑day be like at TDC?

• Configure and maintain Zurich deployment of the Cytora platform, supporting seamless data ingestion and model performance across lines of business.
• Partner with Cytora, IT and data engineering teams to integrate risk insights into Zurich systems and workflows.
• Support the calibration of AI models in line with Zurich underwriting appetite and risk framework.
• Translate business needs into clear data specifications and adapt configurations, prompts and data schemas to country‑specific requirements.
• Support new implementation projects and maintain data schemas so they capture relevant business information.
• Monitor and evaluate the accuracy and business impact of Cytora AI models.
• Improve data quality, enrichment processes and feature engineering in collaboration with data teams.
• Promote continuous improvement and ensure AI use aligns with Zurich Responsible AI principles.
• Connect underwriting, data and IT teams to build a consistent understanding of AI outputs and use cases.
• Provide training and guidance to underwriters and analysts on the effective use of Cytora capabilities.
• Contribute to Zurich AI adoption strategy and global best practices in digital underwriting.

What Makes You a Great Fit?

We are not seeking perfection or expecting you to save the world. If you meet some of the following requirements, you could be a fantastic fit for the team. We are waiting for you!

• Bachelor's degree in Insurance, Financial Services, Business Analytics or a related discipline.
• At least 3 years of experience in a Business Analyst, Insurance Operations or Data Analyst role.
• Interest in AI enablement and hands‑on exploratory experience with LLMs or AI‑driven platforms, such as Cytora, through personal or professional projects.
• Structured business and data analysis capabilities, strong problem‑solving skills and business acumen.
• A hands‑on, open‑minded and solution‑oriented approach, with a willingness to test, learn and iterate quickly.
• Excellent stakeholder engagement and communication skills.
• Proficiency in English and at least one additional language.

Additional experience that would be valuable:

• Familiarity with Commercial Insurance products and underwriting processes.
• Experience with data integration, API workflows or data engineering concepts.
• Experience in process automation or digital submission triage initiatives.

And... What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• A flexible working model to support work‑life balance.
• The option to work abroad for up to 25 days per year.
• Over EUR 300 to set up your home office, plus an additional monthly home‑office allowance.
• A wide range of internal and external training, including English, German and Spanish classes depending on your needs.
• Restaurant allowance and health insurance, with the flexibility to exchange them for other benefits.
• Life and accident insurance.
• A EUR 2,000 referral bonus if you bring other talented people to the company.
• Special banking and insurance conditions, plus exclusive employee discounts.
• Benefits supporting functional diversity.
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou.

#LI-Hybrid

We Are Waiting for You

If not, no worries. We may meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best‑qualified individuals available, regardless of race or ethnicity, religion, gender, sexual orientation, age or disability.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together!

• Location(s): ES - Barcelona
• Schedule: Full Time