Ai & Process Automation Engineer (Agents, Automation & Digitalisation)

Servizurich; Barcelona; Hybrid; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Flexible working model

Home office setup allowance (up to 300

Languages trainings

Health Insurance

Life and accident insurance

Retirement plan

Referral bonus

Exclusive employee discounts

Stock options

Job summary

ServiZurich in Barcelona seeks an Ai & Process Automation Engineer to modernise and automate business processes across IAA capabilities. You will design and deliver automation solutions, build reusable patterns, and enable other engineers within a governed, scalable framework.

You will work with Python, low-code tools, and AI-assisted tooling to drive transformation while ensuring auditability and maintainability across projects.

Qualifications

• Ability to assess workflows and identify digitisation opportunities.
• Bilingual or multilingual communication skills preferred.

Responsibilities

• Design, build, and deploy automation solutions using workflow tools and low-code platforms.
• Collaborate with SMEs to translate business processes into technical designs.
• Ensure solutions are production-ready, documented, tested, and maintainable.

Skills

Cross-functional

Technical architecture

Automation platforms

AI/ML concepts

Python

APIs & integration

Stakeholder engagement

Governance & controls

Tools

Power Platform

Copilot Studio

Workflow orchestration tools

Version control

CI/CD

LLM integrations

Python

Job description

Ai & Process Automation Engineer (Agents, Automation & Digitalisation) • Barcelona, Kingdom Of Spain, ES

We Are Waiting for YouHi there! I am Laura, the recruiter for this position.¿Todo listo para enviar su solicitud? Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".Nice to meet you! First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative.Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at the Zurich! Let me take a wild guess: you've probably sifted through countless job offers today, and they all seem to blur together.Sound familiar? Well, here's the scoop: At Zurich, we might not have all the answers (and we're not striving for perfection!), but we've got something special.Curious? Keep reading! First off, THANK YOU for considering our company.We understand that finding the right opportunity can be tough, but I'll try to make it easier.

Who Are We?

You're reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting‑edge technological solutions and support to Zurich's local and global business units. In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

What Can You Expect?

The primary purpose of this role is to modernise and automate business processes across IAA - reducing manual effort, improving consistency, and enabling teams to focus on higher-value work. Reporting to the Capability Manager for Process Digitalisation, the role combines business understanding with hands‑on engineering to deliver automation solutions that are practical, scalable, and governed. As part of IAA's capability management approach, a key dimension of this role is the enablement of other engineers and Process Digitalisation Service - building their skills, sharing reusable patterns, and raising the overall automation maturity across the organisation. And you might be thinking: This is great, what will my day‑to‑day be like, at Zurich? I'm glad you asked.

Job Responsibilities

• Process Automation & Solution DeliveryDesigning, building, and deploying automation solutions using workflow orchestration tools, low‑code platforms (Power Platform, Copilot Studio), scripting (Python), and AI‑assisted tooling (e.G.Claude Code, LLM integrations) Translating business process requirements into working technical solutions through collaboration with SMEs and process designersDeveloping reusable patterns, building blocks, and reference architectures for automation across IAAEnsuring solutions are production‑ready: tested, monitored, documented, and maintainable
• Digitisation & EnablementBuilding and maintaining the scaffolding (templates, configuration, knowledge structures) that enables IAA teams to adopt automation tools safely and at scaleCreating enablement materials, onboarding paths, and usage patterns that allow non‑engineers to leverage automation and low‑code tools within governed boundariesOperating as the technical interface between IAA business teams and the digitisation capability, reducing dependency on central IT for standard automation needs
• Governance & QualityEnsuring all automation solutions meet IAA's governance standards and comply with Group Technology & Operations requirementsEmbedding auditability, documentation, and appropriate human‑in‑the‑loop controls into solution designs by defaultMaintaining compliance with responsible AI principles where AI‑based components are usedEnsuring solutions are maintainable, version‑controlled, and handover‑ready
• Transformation & Stakeholder EngagementWorking within projects and cross‑functional initiatives to identify, prioritise, and deliver automation and digitisation use cases across IAA capabilitiesTraining IAA staff on automation tools and self‑service approachesDriving awareness and adoption of digitisation opportunities with business stakeholders alongside the Capability ManagerContributing to IAA's strategic digitisation roadmap by surfacing opportunities, feasibility assessments, and lessons learned from deliveryCollaborating with GTO and other functions to align on standards and reuse enterprise capabilitiesWork alongside experts in various technological domains

Enhance your skills with real‑world experienceContribute to a team that values your input and creativity

If not, no worries! We'll meet again in the future.

What Makes You a Great Fit?

• Cross-functionalProcess analysis and automation design — ability to assess workflows and identify digitisation opportunities
• Technical Architecture and Solutioning- Ability to design and implement scalable technical architectures across automation, low‑code, AI, and integration platforms.
• Skilled in defining solution components, data flows, APIs/connectors, security controls, deployment patterns, and reusable technical building blocks that ensure solutions are maintainable, extensible, and enterprise‑ready.
• Hands‑on engineering/harness engineering with automation and low‑code platforms (Power Platform, Copilot Studio, workflow orchestration tools) and AI‑based tools (Claude Code, LLM integrations)
• Software engineering fundamentals (Python, version control, CI/CD, configuration‑as‑code)
• Ability to translate business process descriptions into technical solution designs without requiring deep domain expertise
• Stakeholder engagement — communicating technical concepts to non‑technical audiences, building trust
• Governance‑aware development — embedding controls, auditability, and quality standards into delivery
• Project‑based working — comfortable operating in transformation programmes alongside BAU
• Organisational agility — navigating a large, regulated enterprise environment
• Innovative thinking — identifying where automation and digitisation create genuine value vs.automation theatre
• Dealing with ambiguity — comfort with experimentation and iterative approaches in evolving fields
• Building networks — connecting across capabilities, regions, and functions to scale adoption

What Makes Us Special?

• To support your work‑life balance, we have adopted a flexible working model.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Different social clubs such as hiking, investment, beach volley and many more
• Stock options and mortgage benefits

Where Are We Located?

Via Augusta, Barcelona

Location(s) Information

Location(s): ES Barcelona
Remote working: Hybrid
Schedule: Full Time

Equal Opportunity Statement

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Company Culture

ServiZurich– Your Talent, Our Strength

Why ZurichAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We are an equal opportunity employer who knows that each employee is uniquethat's what makes our team so great! xqysrnh Join us as we constantly explore new ways to protect our customers and the planet.