AI-Powered Sales Engineer for CX Solutions

Joinimagine; España; Híbrido; EUR 55.000 - 90.000; Jornada completa

Descripción de la vacante

Zendesk is seeking a Sales Engineer to join our presales organization for the South EMEA region, focusing on the MED sub-region. You will collaborate with Account Executives to understand mid-market needs, configure engaging demonstrations, and explain the power of Zendesk’s AI-enabled platform.

You’ll build product expertise, deliver standard sandbox environments and POCs, and handle technical questionnaires to move deals forward. Travel up to 25% supports regional customer engagements.

Formación

• Bachelor’s degree in a technical or business discipline or equivalent practical technology experience.
• 2–4 years of experience in solution engineering, technical support, implementation consulting, or customer success within a B2B SaaS environment.
• Comfortable working with APIs, JSON structures, webhooks, and modern web browser troubleshooting tools.
• AI-fluent with a strong understanding of the generative AI landscape, model capabilities, and conversational workflow architecture.
• Baseline understanding of customer service metrics, CRM systems, or standard help desk workflows.
• Ability and willingness to travel up to 25% annually for regional customer presentations and team events.

Responsabilidades

• Deliver Tailored Demonstrations: Configure and deliver engaging, value-mapped product presentations showcasing Zendesk’s core capabilities, including automated AI agents and messaging workflows.
• Support Discovery & Scoping: Assist in technical discovery conversations to uncover operational challenges, system dependencies, and integration requirements from prospects.
• Build Standard POCs: Build out standard sandbox environments and proof-of-concept setups that accurately validate Zendesk’s ability to solve the customer’s immediate requirements.
• Address Technical Questionnaires: Take ownership of standard security, architectural, and RFP/RFI questionnaires to support deal progression.
• Leverage Internal Best Practices: Adopt internal framework templates, scripts, and pre-built API recipes to ensure high-quality and consistent technical deliverables.

Conocimientos

Solution engineering

Technical support

B2B SaaS

Travel readiness

Educación

Bachelor's degree

Herramientas

APIs

JSON

Webhooks

Descripción del empleo

Zendesk is seeking a Sales Engineer to join our presales organization for the South EMEA region, focusing on the MED sub-region. You will collaborate with Account Executives to understand mid-market needs, configure engaging demonstrations, and explain the power of Zendesk’s AI-enabled platform.

You’ll build product expertise, deliver standard sandbox environments and POCs, and handle technical questionnaires to move deals forward. Travel up to 25% supports regional customer engagements.