AI Enablement & Performance Lead (Commercial)

Planet Payment; Madrid; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Planet is seeking a Commercial AI Enablement & Performance Manager to help convert AI capabilities into measurable value for revenue teams. You’ll oversee adoption, knowledge quality, and performance metrics across commercial workflows, collaborating with Sales, Enablement, and AI specialists to deliver scalable improvements.

In this fast-moving role, you’ll design pilots, monitor outcomes, collect user feedback, and translate insights into concrete actions that boost seller productivity and

Qualifications

• Experience working with sales, enablement, customer success, or commercial transformation teams to improve sales processes.
• Knowledge of B2B sales processes and pipeline stages.
• Ability to translate business challenges into clear use-cases, workflows, test scenarios, and improvement actions.
• Experience maintaining structured knowledge, enablement content, or business information used by digital tools or AI solutions.
• Analytical mindset with confidence interpreting metrics and identifying patterns.
• Strong stakeholder management and cross-functional collaboration skills.
• Comfortable working in a fast-moving environment where continuous iteration is key.

Responsibilities

• Partner with Sales and commercial teams to understand how AI can better support day-to-day workflows and seller productivity.
• Capture feedback, pain points and adoption barriers from users, and turn them into practical improvement opportunities.
• Help identify where AI can simplify work, improve access to knowledge, or reduce manual effort for commercial teams.
• Support pilots, training, communications and feedback loops to help teams use AI confidently and consistently.
• Work with the Change & AI Lead, Revenue Enablement and AI specialists to ensure adoption activity is aligned, practical and measurable.
• Monitor the performance of agreed AI use cases and maintain a prioritized improvement backlog.
• Define and coordinate improvement actions that increase AI accuracy, usability and commercial impact.
• Analyse where AI falls short, including escalations, incorrect responses, and gaps in coverage.
• Investigate root causes, recommend corrective actions, and coordinate delivery with relevant teams.
• Maintain the existing commercial knowledge and enablement resources used by AI solutions.
• Improve sales process documentation, commercial workflows and business knowledge so AI tools can provide accurate, relevant support to sellers.
• Continuously improve knowledge quality, coverage, and relevance with subject matter experts.
• Design and run real-world test scenarios for AI agents.
• Perform ongoing gap analysis to identify missed automation opportunities and quality issues.
• Establish repeatable QA processes to improve answer quality over time.
• Track performance metrics such as deflection, accuracy, and coverage.
• Translate findings into clear actions, prioritised improvements and recommendations for the Revenue Enablement Manager and delivery teams.
• Prepare concise performance updates, risks, and recommendations for leadership and delivery teams.
• Capture and assess seller pain points, repetitive manual activities, and knowledge gaps against agreed commercial priorities.
• Develop initial use-case proposals and supporting evidence for review and prioritization.
• Support pilots and roll‑outs, collect user feedback, and recommend improvements before wider scaling.

Skills

Sales enablement

Stakeholder management

Analytical mindset

Cross-functional collaboration

Knowledge management

Process improvement

Tools

Salesforce

Agentforce

Job description

Planet is seeking a Commercial AI Enablement & Performance Manager to help convert AI capabilities into measurable value for revenue teams. You’ll oversee adoption, knowledge quality, and performance metrics across commercial workflows, collaborating with Sales, Enablement, and AI specialists to deliver scalable improvements.

In this fast-moving role, you’ll design pilots, monitor outcomes, collect user feedback, and translate insights into concrete actions that boost seller productivity and