AI Annotation QA Specialist (Backoffice)

Cognizant; España; Hybrid; EUR 30,000 - 40,000; Full time

Job summary

Cognizant in Spain seeks a hybrid backoffice helpdesk specialist to support customer experience operations for software vendors and tech clients by handling day-to-day case management documentation and coordination tasks.

The specialist uses strong spoken English skills to resolve inquiries, maintain accurate records, and collaborate with internal teams helping the company deliver reliable digital services that improve productivity and trust for global customers.

Qualifications

• Proficient in English (written and spoken).
• Strong reading comprehension and attention to detail.
• Ability to work with annotation interfaces and spreadsheets.
• Reliable and able to meet deadlines with minimal supervision.
• Experience in data annotation or QA is a plus.

Responsibilities

• Review AI outputs for accuracy and flag issues.
• Conduct data verification and quality checks.
• Evaluate AI-generated summaries against source material.
• Provide structured feedback explaining deficiencies.
• Review pre-annotated images for US audience context.
• Identify factual errors or outdated terminology.
• Suggest improvements to responses for accuracy.

Skills

English proficiency

Attention to detail

Independent work

Spreadsheets

Tools

Annotation platforms

Job description

Cognizant in Spain seeks a hybrid backoffice helpdesk specialist to support customer experience operations for software vendors and tech clients by handling day-to-day case management documentation and coordination tasks.

The specialist uses strong spoken English skills to resolve inquiries, maintain accurate records, and collaborate with internal teams helping the company deliver reliable digital services that improve productivity and trust for global customers.