Aftersales Technical Support and Training Engineer

MG Motor España; Pozuelo de Alarcón; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

MG Motor España seeks an Aftersales Technical Support and Training Engineer to strengthen service quality across Spain and the wider CEE region. You will design and deliver technical training, assist dealers, and support diagnostic activities.

Based in Spain with travel, you will work closely with product quality and development teams, manage technical information, and ensure MG standards are followed in warranty and service procedures.

Formación

• Engineering degree related to automotive, mechanics and/or electronics.
• 5 years of experience in automotive technical assistance/diagnostic (troubleshooting).
• Automotive High Voltage Systems knowledge and certification.
• Skilled with the use of automotive diagnostic tools.
• Fluent in Spanish and English (spoken & written), Portuguese advantageous.
• Knowledge of Spain regional regulatory requirements on warranty, service pack and etc.
• Strong and accurate technical assessment/judgement abilities.
• This position will be based in Spain and intensive traveling would be required.

Responsabilidades

• Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
• Handling technical inquiry tickets via OEM platform and secure related KPI
• Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
• Concise and structured communication with OEM and Dealers about technical/quality issues
• Support product quality/development teams in view improved MG products and services
• Technical Information and Bulletin management
• Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
• Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty

Conocimientos

Automotive diagnostics

High Voltage systems knowledge

Customer-focused

Bilingual: Spanish & English

Educación

Engineering degree related to automotive, mechanics and/or electronics

Herramientas

Automotive diagnostic tools

Descripción del empleo

Aftersales Technical Support and Training Engineer

Country: Spain

Purpose of role

• Build good image by providing efficient and professional technical support across the CEE region.
• Committed, results driven and profit and customer satisfaction oriented,

Responsabilities

• Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
• Handling technical inquiry tickets via OEM platform and secure related KPI
• Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
• Concise and structured communication with OEM and Dealers about technical/quality issues
• Support product quality/development teams in view improved MG products and services
• Technical Information and Bulletin management
• Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
• Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business: wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty

Requirements

(core competencies/additional skills/qualities)

• Engineering degree related to automotive, mechanics and/or electronics
• 5 years of experience in automotive technical assistance/diagnostic (troubleshooting)
• Automotive High Voltage Systems knowledge and certification
• Skilled with the use of automotive diagnostic tools
• Customer Focus (dealer and final customer)
• Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.
• Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc.
• Strong and accurate technical assessment/judgement abilities
• Logical thinking and strong capability of problem analysis.
• detailed oriented.
• This position will be based in Spain and intensive traveling would be required.