Africa Partner Operations Lead — Drive Performance

Glovo Group; Barcelona; On-site; EUR 70,000 - 95,000; Full time

Job summary

Glovo Group is seeking an Senior Operations Manager to own partner performance across Glovo's markets, guiding actions from preparation through vendor issues and setting a unified standard across varied markets.

You will build scorecards, run analyses by market and cohort, and lead discussions with General Managers, Heads of Operations and Commercial teams to fix root causes. The role requires strong data skills and a hands-on, proactive mindset.

Qualifications

• 3-5 years of experience in fast-moving environments such as operations, consulting, logistics or marketplace ops.
• Strong analytical capability and data-driven decision making.
• Experience in KPI creation & tracking and cross-functional alignment.
• Excellent communication skills in English (B2+), both written and verbal.
• Hands-on mentality with ability to dive into details when needed.
• Ability to manage multiple priorities with tight timelines in a high-growth environment.

Responsibilities

• Own partner performance KPIs with targets and action plans per market.
• Lead partner operations discussions with senior leaders to align priorities.
• Build partner scorecards, frameworks and dashboards for local teams.
• Partner with global/regional teams to roll out global initiatives locally.
• Travel regularly to markets to work with local teams and partners.

Skills

Analytical thinking

Problem solving

Data-driven decisions

People management

Pivot tables

Tools

Pivot tables

Dashboards

Job description

Glovo Group is seeking an Senior Operations Manager to own partner performance across Glovo's markets, guiding actions from preparation through vendor issues and setting a unified standard across varied markets.

You will build scorecards, run analyses by market and cohort, and lead discussions with General Managers, Heads of Operations and Commercial teams to fix root causes. The role requires strong data skills and a hands-on, proactive mindset.