Africa Partner Operations Lead: Data-Driven Impact

Deliveryhero; Barcelona; On-site; EUR 81,000 - 116,000; Full time

Job summary

Glovo seeks a results-driven leader to drive partner performance across multiple markets. You will own KPIs, coordinate with General Managers and Operations teams, and build standardized partner operations with scalable dashboards and scorecards. The role requires strong analytics and cross-functional influence.

You will travel to markets as needed, lead experiments, and push initiatives from pilot to rollout, ensuring improvements in delivery time and customer experience across diverse markets.

Qualifications

• Strong leadership and coaching abilities.
• Excellent communication and stakeholder management.
• Data-driven problem solving and analytics.

Responsibilities

• Own partner performance across multiple markets with clear targets and action plans.
• Lead discussions with General Managers and Heads of Operations to align priorities.
• Develop and roll out partner scorecards, dashboards, and prioritisation frameworks.
• Collaborate with Commercial and Partner Ops teams to adapt global initiatives locally.

Job description

Glovo seeks a results-driven leader to drive partner performance across multiple markets. You will own KPIs, coordinate with General Managers and Operations teams, and build standardized partner operations with scalable dashboards and scorecards. The role requires strong analytics and cross-functional influence.

You will travel to markets as needed, lead experiments, and push initiatives from pilot to rollout, ensuring improvements in delivery time and customer experience across diverse markets.