Administration Specialist

Bridgestone Mobility Solutions; Barcelona; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Home office setup 500€

Home office allowance

Work abroad 40 days/year

Birthday leave

Health and dental insurance

Employer funded pension scheme

Lunch or childcare vouchers

LinkedIn Learning access

Gofluent language platform access

Employee Assistance Program

Remote work up to 3 days/week

Job summary

Webfleet in Barcelona seeks an Administration Specialist to support the Admin team serving the United Kingdom and Ireland client base. You will report into the Administration Team Lead and manage service administration, invoicing and process improvements in a collaborative, international environment.

The role emphasises strong English communication, process documentation, and a proactive, solution-oriented mindset.

Qualifications

• Good communication skills: English (additional language welcome)
• Experience with process documentation (flow charts + process description)
• Experience in a B2B environment is a plus
• Ideally some customer-facing experience
• Solution-oriented and accurate with a positive attitude
• Enjoy working in a team in an international environment
• Good computer and administration/organisation skills
• Understanding technical issues is an asset

Responsibilities

• Handle administration related to services from customer signature to contract activation
• Coordinate after sales activities for existing customer database (data care/hygiene, tariff changes, terminations)
• Handle complaints from start to resolution
• Assist Accounts Receivable with invoice or payment queries
• Be point of contact for other departments for contract-related queries
• Invoicing: monthly tasks fulfilling customer and legal requirements
• Return label creation for rented hardware and follow up with customers
• Create process-related documentation (process flows + descriptions); identify and implement improvements

Skills

English

Process documentation

Process improvement

Customer-facing

Team player

Technical understanding

Job description

At Webfleet, we’re looking for an enthusiastic, highly motivated and results oriented Administration Specialist in Barcelona to support our Admin team dedicated to our United Kingdom and Ireland customer base.

What you’ll be doing:

You will be Reporting directly into the Administration Team Lead in the following activities:

• Handle administration related to services, from customer signature to document checks and ultimately contract activation,
• Coordinate after sales activities for existing customer database, e.g. data care/hygiene, contract changes (tariff changes, terminations, etc.),
• Handling complaints from start to resolution,
• Assist the Accounts Receivable department in solving invoice or payment queries,
• Point of contact for other departments for contract-related queries,
• Invoicing: administrative, monthly tasks fulfilling customer and legal requirements,
• Return label creation for rented hardware and follow up with customers
• Process- related activities, such as: Creating process-related documentation (process flows + descriptions); Identifying and implementing potential process improvements.

Who are you?

• Good communication skills: English (additional language welcome, e.g. German).
• Experience with process documentation (eg. flow charts + process description) + process improvement.
• Strong interest in working in a B2B environment
• Ideally, some experience in a customer-facing position.
• You are solution-oriented and accurate person with a positive attitude.
• Enjoy working in a team in an international and dynamic environment.
• Good computer and administration/organization skills.
• Understanding technical issues is an asset.

Why you’ll love working for us:

• The opportunity to build your professional portfolio in a global technology company.
• You’ll gain a holistic view of how an international business operates.
• You’ll benefit from working within a core strategic department and learning from individuals at various levels and with a variety of expertise.
• Receive regular feedback on your work, with insights from an experienced team.

Let’s not forget the good stuff!

• Working from home up to 3 days a week;
• 500 euros gross to set up your home office;
• Home office allowance
• Change to work abroad for 40 working days per year;
• Birthday off and volunteering time off;
• Additional health and dental insurance;
• 100% employer funded pension scheme;
• Lunch or childcare vouchers;
• Unlimited Access to LinkedIn Learning;
• Access to Gofluent platform to learn new languages.
• Employee Assistance Program.

Who are we?

Webfleet is Bridgestone’s globally trusted fleet management solution. More than 50,000 businesses across the world use it to improve fleet efficiency, support drivers, boost safety, stay compliant and work more sustainably. For more than 25 years it has been empowering fleet managers with data-driven insights that help them optimize their operations.

Webfleet contributes towards the delivery of The Bridgestone E8 Commitment. This broad, global corporate commitment clearly defines the value Bridgestone is promising to deliver to society, customers and future generations in eight focus areas: Energy, Ecology, Efficiency, Extension, Economy, Emotion, Ease and Empowerment. These provide a compass to guide strategic priorities, decision making and actions throughout every area of the business.

More information at: webfleet.com. Follow us on X: @WebfleetNewsand LinkedIn@Webfleet. For more information on Bridgestone corporation visit Bridgestone.comor the Bridgestone Newsroom.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.