Account Manager – UGC Community (Beauty) | L'Oréal Group

SAMY; Madrid; Hybrid; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Flexible schedule

Hybrid work

Work from any SAMY office (up to 3 wks

Birthday day off

Global mobility opportunities

Job summary

SAMY is seeking an Account Manager to lead a UGC creator community for a renowned beauty group, L'Oréal. You will connect brands, creators and internal teams, keeping the community active, authentic and aligned with business objectives.

You will shape the community strategy, manage client relationships, oversee recruitment and deliverables, and drive performance improvements to meet growth targets in a fast-paced, globally connected agency environment.

Qualifications

• Proven experience in UGC communities, affiliate programmes or creator/influencer management.
• Genuine passion for the beauty industry, with a strong understanding of trends and social media platforms such as Instagram and TikTok.
• Excellent organisational skills, with the ability to manage multiple priorities and deadlines simultaneously.
• Experience leading teams, with strong communication, delegation and motivational skills.
• Results-oriented mindset with strong analytical capabilities.
• Excellent communication and client management skills.
• Proactive, creative and adaptable, with the ability to thrive in a fast-paced environment.

Responsibilities

• Lead the UGC community strategy: Define objectives, KPIs and action plans to attract, activate and retain content creators.
• Manage client relationships: Act as the main point of contact for the client, proactively presenting results, recommendations and next steps.
• Coordinate and lead the team: Allocate tasks, oversee timelines and ensure high-quality delivery while fostering a positive working environment.
• Manage and engage the creator network: Oversee creator recruitment, onboarding, briefings, deliverables and relationship management, building strong and long-lasting connections within the community.
• Analyse performance and drive optimisation: Monitor key metrics such as engagement, conversions, affiliate sales and content quality, identifying opportunities for continuous improvement.

Skills

UGC communities

Affiliate programmes

Creator management

Beauty industry knowledge

Organisational skills

Team leadership

Communication skills

Analytical skills

Client management

Proactive/adaptable

Job description

About SAMY

We weren't built to follow, we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first world—helping brands stay relevant, shape culture, and build real connections at the speed the world moves. Since 2013, we've grown from a bold idea into a global force: 1,200+ experts, 17+ offices, 55 markets, 22+ countries. We launch 40+ campaigns a week, create one piece of content every minute, and generate +$500K in revenue every day.

We are Path Finders: curious, ambitious, and never afraid to challenge what's next.
We don't play it safe. We build what's next.
Instagram | TikTok | Culture page

Role Mission

We are looking for an Account Manager to lead the development and growth of a UGC creator community for a renowned beauty group, L'Oréal. You will play a key role connecting brands, creators and internal teams, ensuring the community remains active, authentic and aligned with business objectives.

Key responsibilities

• Lead the UGC community strategy: Define objectives, KPIs and action plans to attract, activate and retain content creators.

• Manage client relationships: Act as the main point of contact for the client, proactively presenting results, recommendations and next steps.

• Coordinate and lead the team: Allocate tasks, oversee timelines and ensure high-quality delivery while fostering a positive working environment.

• Manage and engage the creator network: Oversee creator recruitment, onboarding, briefings, deliverables and relationship management, building strong and long-lasting connections within the community.

• Analyse performance and drive optimisation: Monitor key metrics such as engagement, conversions, affiliate sales and content quality, identifying opportunities for continuous improvement.

Skills & experience

• Proven experience in UGC communities, affiliate programmes or creator/influencer management.

• Genuine passion for the beauty industry, with a strong understanding of trends and social media platforms such as Instagram and TikTok.

• Excellent organisational skills, with the ability to manage multiple priorities and deadlines simultaneously.

• Experience leading teams, with strong communication, delegation and motivational skills.

• Results-oriented mindset with strong analytical capabilities.

• Excellent communication and client management skills.

• Proactive, creative and adaptable, with the ability to thrive in a fast-paced environment.

Benefits

• Work your way — Flexible schedule, hybrid work, and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters — Celebrate your birthday with a day off, plus company holidays on December 24th and 31st to recharge.

• Grow with us — Global mobility opportunities, mentorship, parenthood support, and a transparent performance-driven compensation framework.

• Be part of the journey — Help shape our team through our referral program and enjoy a collaborative, social culture, backed by a transparent, performance-driven compensation framework that rewards impact and supports your growth.

• + Local Benefits

The SAMY Mindset
Forget the job description for a second. The real question is: are you a Path Finder? Bold enough to challenge what's possible. Collaborative enough to build it together. Driven enough to make it happen.
We don't just hire for roles, we hire for mindset. We look for people who communicate with honesty, collaborate without ego, embrace change with energy, and take real ownership of what they build.
We're not looking for people who think the same, we're looking for people who want to grow with us.
Here's what it actually looks like to belong here:
Be Kind — because respect, trust, and honest feedback make great teams stronger.
Go Beyond — because good is never enough when excellence is the standard.
Craft Together — because the best ideas don't happen in silos.
Enjoy the Journey — because growth lives outside the comfort zone.
Own It — because real impact starts with accountability.
If this feels like your kind of adventure, let's build something together.

Diversity & Inclusion
At SAMY, difference is not something we accommodate, it's what makes us stronger.
With a team made up of 70% women and more than 35 different nationalities, our different backgrounds, perspectives, and experiences challenge our thinking, sharpen our creativity, and push us to build better work, and a better company.
We are committed to creating an inclusive, accessible, and barrier-free environment where everyone feels seen, heard, and empowered to thrive. And if you need support or adjustments along the way, we'll make sure you have what you need to do your best work.

Instagram | TikTok | Culture page