Account Manager SMB (UKI market)

bsport; Barcelona; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

AI tools budget

Health insurance

Remote day per week

Summer Fridays

International team

Job summary

bsport is expanding its Wellness platform to empower studios across Europe. You will own a high-volume portfolio of SMB studios, prioritizing accounts, driving retention and identifying upsell opportunities through usage signals and AI-enabled tools.

We value autonomous, data-driven professionals who can scale operations without losing the personal touch. Expect a fast-paced, collaborative team with a strong growth mindset and international exposure.

Qualifications

• Strong prioritization and autonomy to manage a large book.
• Data-driven instincts to act on signals rather than guesses.
• Solid CRM discipline and a drive to automate repetitive tasks.
• Ability to manage accounts at scale while keeping a personal touch.
• Experience handling SMB studios or similar client portfolios is a plus.

Responsibilities

• Own a high-volume portfolio of SMB studios and drive retention and growth.
• Prioritize ruthlessly to focus on at-risk and expansion-ready accounts.
• Uncover upsell opportunities through usage and intent signals.
• Build repeatable playbooks and leverage AI/tools to extend reach.
• Keep the pipeline accurate so the team can move faster.
• Flag risks early and feed learnings back into processes.

Skills

Prioritization

Data-driven

CRM discipline

Automation mindset

Account management

Tools

CRM software

Job description

At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.

The role

This role is built for someone who thinks in leverage. You won't be managing a handful of accounts with white-glove attention. You'll own several hundred, and your edge will be knowing exactly where to spend your time, using data and automation to cover the rest. If you get energy from building systems that scale instead of grinding through a to-do list, you'll thrive here.

What you will own

• Own a high-volume portfolio of SMB studios and be accountable for keeping them and growing them.

• Prioritize ruthlessly: spot the accounts most at risk and most ready to expand, and act on them first.

• Drive retention and uncover upsell opportunities through usage and intent signals, not guesswork.

• Build low-touch, repeatable playbooks and lean on AI and tooling to extend your reach.

• Keep your book clean and your pipeline honest so the whole team can move faster.

• Flag risks early and feed what you learn back into how we work.

You would be great fit if you have

• A sharp sense of prioritization and the autonomy to run your own book.

• A data-driven instinct: comfortable letting signals decide where you act.

• Strong CRM discipline and a genuine pull toward automating the repetitive stuff.

• The ability to manage at scale without losing the human touch.

• Clear, concise communication that lands at volume.

What We Offer

AI-powered, from day one Your own Claude account and a monthly AI tools budget.

Your health comes first Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.

Move like the people we serve Wellhub access to thousands of gyms, studios and wellness apps.

Get more from your pay Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.

A great place to work, live and connect Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.

Why bsport

• Join at a pivotal moment. We have the ambition to raise our next funding round in 2027, making 2026 one of the most exciting and impactful years in our journey. Your individual performance will have a visible impact on the company's growth before we become a much larger organization.

• Own and grow your portfolio. From driving product adoption and customer engagement to identifying upsell and expansion opportunities, you'll have a direct impact on customer retention, satisfaction, and revenue growth.

• Learn every week. We invest heavily in your success through regular one-to-one coaching, team training sessions, and continuous feedback from experienced managers.

• Use AI every day. From preparing for customer meetings and analysing account health to identifying growth opportunities and creating tailored proposals, AI is embedded into your workflow so you can spend less time on admin and more time building strong customer relationships.

The hiring process

• First chat with Charlotte, Talent Acquisition (30’)

• Interview with the Team Leader

• Interview with the Country Manager

• (optional) Interview with the Head of Customer and Growth

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.