Account Manager Healthcare/Pharma

Berlin Packaging; Madrid; On-site; EUR 42,000 - 66,000; Full time

Job summary

Berlin Packaging is seeking an experienced Account Manager to support our HealthCare sector in Iberia. The role focuses on pharma packaging sales, managing budgets, and strengthening relationships with key clients in pharma, veterinary, and OTC.

The candidate should have 3–5 years in sales within pharmaceutical packaging, a chemistry/health sciences background, and proficiency with Navision ERP and Salesforce.

Qualifications

• 3–5 years in Sales, pharma packaging ideally in vials and stoppers.
• Familiar with packaging materials, suppliers, processes, trends and regulations.
• Strong investigative skills to research new customers, trends and market conditions.
• Proficient with Excel/Word for data tracking, reports, and communication; experience with Navision ERP & Salesforce.
• High accuracy and attention to detail; proactive attitude to improve sales processes.
• Background in Chemistry, Health Sciences or related fields is a must.
• Language skills: English; Italian or French is a must.

Responsibilities

• Identify and attract new clients within Iberia Plastics Market (Pharma, veterinary, OTC).
• Maintain and strengthen relationships with existing clients, ensuring loyalty and satisfaction.
• Explain features and benefits of the company’s offering; prepare proposals and close deals.
• Ensure product/service delivery, resolve issues, and protect company interests.
• Collaborate with other departments to align sales strategies with objectives.
• Represent the company at industry events and key meetings to strengthen visibility.

Skills

Pharma packaging sales

Customer relations

Sales process

Market research

Attention to detail

Proactive attitude

English language

Italian or French

Education

Chemistry/Health Sciences background

Tools

Navision ERP

Salesforce

Microsoft Office

Job description

Berlin Packaging is the world’s largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a “one-stop shop,” we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.

What sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus. Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results.

Core Beliefs:

The company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster,” making it a dynamic environment for people who want to make an impact.

Account Manager:

Job purpose:

We are looking for an experienced and highly motivated Account Manager to join our team in the HealthCare sector in Iberia.

The successful candidate will be responsible for supporting our team of Account Managers in the Iberia Plastics Market (Pharma, veterinary and OTC)

This position requires a strong ability to manage the assigned sales budget, as well as solid customer management skills, ensuring that the company maintains its commitment to quality without losing competitiveness.

ACCOUNTABILITIES:

• Identify and attract new potential clients within their assigned area or sector.
• Maintain and strengthen relationships with existing clients, ensuring loyalty and satisfaction.
• Explain the features, benefits, and competitive advantages of the company’s commercial offering.
• Prepare commercial proposals, negotiate terms, and close deals.
• Ensure the client receives the product or service correctly and resolve any issues that may arise.
• Gather information on trends, customer needs, and competitor activity.
• Meet sales, margin, and growth objectives set by the company.
• Ensure that all terms of the contract are clearly defined and protect the interests of the company.
• Collaborate with other departments to align sales strategies with company objectives.
• Monitor segment specific trends and competitor developments, producing strategic reports and recommendations for leadership.
• Represent the company at key industry events, trade fairs, and strategic customer meetings to strengthen visibility and influence.
• Serve as the senior point of escalation for key clients, ensuring operational excellence, service continuity, and rapid issue resolution.
• Environmental responsibility.

SKILLS AND EXPERIENCE – REQUIRED FOR THE ROLE:

• Demonstrated experience (3-5 Years) in Sales, ideally in pharmaceutical packaging (such as vials and their stoppers), showcasing a solid understanding of sales processes.
• Familiarity with packaging materials, packaging suppliers, and packaging processes. This includes understanding packaging trends, regulations, and best practices.
• Strong investigative skills, with the ability to research new customers, trends, and market conditions.
• Proficiency with basic computer programs such as Microsoft Office (Excel, Word, etc.) for tracking data, preparing reports, and communicating with teams and experience with Navision ERP & Salesforce.
• High level of accuracy and attention to detail.
• Enthusiastic, motivated, and proactive attitude, with the drive to continually improve sales processes and contribute positively to the team.
• A background in Chemistry, Health Sciences or related fields is a must.
• Language skills: English, Italian/French is a must.