Account Manager | AI Startup | Madrid (Hybrid)

Pleez; Madrid; Presencial; EUR 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Career growth opportunities

Descripción de la vacante

Pleez, a Madrid-based AI platform for optimizing restaurant delivery, is looking for an Account Manager to own a portfolio of restaurant clients and maximize value from our platform. You will be the main contact, guiding clients, spotting opportunities, and ensuring delivery channels run on autopilot.

You will collaborate with Success, Sales and Product teams to solve challenges and drive scale across Europe in a hybrid work setting in Madrid and Lisbon.

Formación

• You have 1–3 years of experience in Account Management, Customer Success, or managing client portfolios in SaaS/hospitality/delivery platforms.
• You are customer-obsessed and focused on long-term client outcomes.
• You are detail-oriented, structured, and able to manage multiple moving pieces with strong relationship skills.
• You are comfortable working with data, metrics, and performance dashboards.
• You have a commercial mindset with upsell awareness and adoption focus.
• You are a proactive problem solver who unblocks issues quickly.
• You thrive in a fast-paced, high-ownership environment.
• You are fluent in Spanish with strong English (B2+).

Responsabilidades

• Own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform.
• Be the main point of contact, guide clients, spot opportunities, and ensure delivery channels run smoothly.
• Collaborate with Customer Success, Sales, and Product teams to solve client challenges and scale operations across Europe.

Conocimientos

Account Management

Customer Success

Data analysis

Communication

Problem solving

Herramientas

Dashboards

Descripción del empleo

Your mission

As an Account Manager at Pleez, you will own a portfolio of restaurant clients and ensure they extract maximum value from our AI-powered platform. Your goal is simple: help restaurants grow their delivery performance through data, insights, and operational excellence.

You will be the main point of contact for your accounts, guiding them, supporting them, spotting opportunities, and ensuring their delivery channels run on auto-pilot. This role blends customer obsession, analytical thinking, and commercial drive, and is ideal for someone who wants to take tangible responsibility and grow fast in a high-execution environment.

You will collaborate closely with our Customer Success, Sales, and Product teams, actively solve client challenges, and help improve processes as we scale across Europe.

Your profile

• 1–3 years of experience in Account Management, Customer Success, or managing client portfolios (preferably in SaaS, hospitality, or delivery platforms).
• Customer-obsessed — you deeply care about client outcomes and long-term relationships.
• Detail-oriented and structured — you follow up, follow through, and stay on top of multiple moving pieces.Strong communication and relationship-building skills — clients trust you.
• Comfortable working with data, metrics, and performance dashboards.
• Commercial mindset — you can spot upsell opportunities, understand client needs, and push for adoption.
• Problem solver — proactive, resourceful, and fast at unblocking issues.
• Thrive in a fast-paced, high-ownership environment.
• Fluent in Spanish, with strong English (B2+).

Why us?

• Work at the intersection of AI + restaurants = big impact.
• Be part of a young, international, and driven team.
• Hybrid model
• Offices in Madrid and Lisbon
• Private health insurance
• Real career growth opportunities — your success fuels ours.
• A culture where ideas matter and hustle is rewarded.

About Us

We help restaurants through our platform that aggregates and uses delivery data to improve restaurant management on Delivery Platforms.

We provide competitors data that restaurants don’t have, machine learning backed recommendations for restaurants to improve their delivery offering (pricing, promos, menu composition..) and AI-powered features, like delivery menu pictures / dish description creation.

With pleez, restaurants have their delivery channels on auto-pilot. Now, they just need to focus on cooking.