Account Growth Lead - B2B SaaS Platform

Fourvenues; Valencia; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

MacBook laptop

High-resolution monitors

Private health insurance

Annual bonuses

Flexible hours

Descripción de la vacante

Fourvenues is a B2B SaaS platform transforming the nightlife industry, with a growing global footprint and ambitious expansion goals. We are seeking an Account Manager Lead to drive strategy, operations and customer success across Spain, LATAM and international markets.

You will lead, coach and scale teams, define objectives, drive YoY revenue growth and ensure high retention, while collaborating with Support, Product, Data and Implementation to deliver an outstanding customer experience.

Formación

• Solid experience leading Account Management and/or Customer Success teams in B2B SaaS environments.
• Hybrid profile combining strategy and operations, capable of moving quickly from analysis to execution.
• Strong understanding of SaaS metrics such as YoY, churn, NRR, expansion, retention and product adoption.

Responsabilidades

• Lead, develop and grow the team.
• Define objectives, OKRs and professional development plans according to role and seniority.
• Lead the account retention and expansion strategy across Spain, LATAM and international markets.
• Maintain a high logo retention rate and manage complex accounts including corporate groups.
• Own KPIs and collaborate with Support, Product, Data and Implementation teams.

Conocimientos

Account Management

Customer Success

Strategy

Operations

Data analysis

KPIs

Cross-functional

Descripción del empleo

Fourvenues is a B2B SaaS platform transforming the nightlife industry, with a growing global footprint and ambitious expansion goals. We are seeking an Account Manager Lead to drive strategy, operations and customer success across Spain, LATAM and international markets.

You will lead, coach and scale teams, define objectives, drive YoY revenue growth and ensure high retention, while collaborating with Support, Product, Data and Implementation to deliver an outstanding customer experience.