Academic Visa and Compliance Officer

Berlin School of Business and Innovation GmbH; Madrid; Presencial; EUR 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dynamic team atmosphere

Autonomy to lead projects

Campus events participation

Descripción de la vacante

BSBI in Madrid is seeking a Student Compliance & Visa Support Officer to manage student compliance documentation and assist with visa applications, ensuring a smooth enrolment to arrival experience.

You will coordinate with Admissions, Student Services and external partners, review documents for GDPR and regulatory compliance, and deliver outstanding customer service to a diverse international student body.

Formación

• Bachelor’s degree in law or equivalent required.
• Fluent English (written and spoken).
• Excellent verbal and written communication skills.

Responsabilidades

• Review, verify, and maintain student files in line with regulations.
• Guide visa and immigration processes for students.
• Coordinate with Admissions, Student Services, and Academic Operations.
• Generate reports and track compliance KPIs.
• Provide exceptional customer service to applicants and students.

Conocimientos

Excellent communication

Customer service

Intercultural communication

Organizational skills

Time management

Multitasking

CRM experience

MS Office proficiency

Educación

Bachelor’s Degree in Law (LLB or equivalent)

Herramientas

Excel

Word

Outlook

Teams

Descripción del empleo

The Student Compliance & Visa Support Officer will be responsible for managing student compliance documentation, supporting prospective students with visa applications and immigration-related requirements, coordinating with internal departments, and ensuring an outstanding student experience from enrolment through arrival.

The role requires excellent organizational capabilities, strong communication skills, commercial awareness, and the ability to work effectively with students from a wide range of cultural and national backgrounds.

Student Compliance Management

• Review, verify, and maintain student files in accordance with institutional and regulatory requirements.
• Ensure all admissions documentation is accurate, complete, authentic, and compliant.
• Monitor compliance checkpoints throughout the student lifecycle.
• Maintain accurate student records within institutional databases and CRM systems.
• Identify missing, expired, or non-compliant documentation and proactively follow up with students.
• Assist in the preparation of compliance reports and audits.
• Support the implementation and continuous improvement of compliance procedures and controls.
• Ensure adherence to internal policies, academic regulations, GDPR requirements, and relevant legal obligations.
• Visa and Immigration Support
• Guide prospective and enrolled students through visa and immigration processes.
• Provide accurate and timely information regarding documentation requirements, timelines, and procedures.
• Review visa application packages and supporting documentation.
• Liaise with students, admissions teams, embassies, consulates, visa centers, and external partners when required.
• Track visa application progress and communicate updates to relevant stakeholders.
• Help identify potential visa risks and escalation complex cases appropriately.
• Support students with pre-arrival requirements and onboarding activities.

Student and Candidate Support

• Act as a primary point of contact for applicants requiring compliance and visa assistance.
• Deliver exceptional customer service throughout the admissions and enrolment journey.
• Respond to student enquiries via telephone, email, video calls, and face-to-face meetings.
• Build positive relationships with applicants and students from diverse international backgrounds.
• Support students in resolving administrative challenges efficiently and professionally.

Administrative Management

• Process large volumes of documentation while maintaining high accuracy levels.
• Maintain organized digital and physical records.
• Generate reports and track compliance KPIs.
• Coordinate with Admissions, Student Services, Academic Operations, Finance, and other departments.
• Support institutional projects related to student compliance and international mobility.

Commercial and Recruitment Support

• Understand student needs and guide them effectively through the enrolment process.
• Assist prospective students in overcoming administrative and visa barriers to enrolment.
• Contribute to conversion and enrolment objectives through proactive student engagement.
• Collaborate closely with admissions and recruitment teams to support business growth.
• Act as a professional ambassador for BSBI and promote a positive student experience.
• Bachelor's Degree in Law (LLB or equivalent).
• English proficiency at C1-C2 level (written and spoken).
• Excellent verbal and written communication skills.
• Strong administrative and organizational capabilities.
• High attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously.
• Strong interpersonal and customer service skills.
• Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
• Ability to work independently and as part of a multicultural team.

Highly Desirable

• Previous experience in higher education, admissions, compliance, immigration, legal administration, or international student services.
• Knowledge of Spanish or European immigration procedures.
• Experience working with CRM and student management systems.
• Additional language skills.
• Experience dealing with international clients or customers.

The ideal candidate will demonstrate:

• Strong legal and analytical thinking.
• Commercial awareness and customer-oriented mindset.
• Ability to build trust and credibility with students and colleagues.
• Professional maturity and discretion when handling sensitive documentation.
• Cultural intelligence and intercultural communication skills.
• Problem-solving capability and proactive attitude.
• Time management and ability to perform under deadlines.
• Flexibility, resilience, and adaptability in a fast-paced environment.
• A legal academic background.
• Strong communication and relationship-building abilities.
• A service-oriented and commercially minded approach.
• Genuine interest in supporting international students.
• The capability to manage cases involving applicants from a broad spectrum of nationalities, cultures, and educational backgrounds.
• This position offers an excellent opportunity to develop a career in international higher education, compliance, student services, and global mobility within a rapidly growing international institution

Why us?

• A dynamic, supportive team atmosphere with colleagues from diverse backgrounds and cultures
• The opportunity to contribute to the development of BSBI’s Careers Service and its mandatory internship programme
• Autonomy to lead impactful projects and bring your ideas to life
• Participation in campus events across business, science, and cultural topics