Program Coordinator (m, f, d)

Global University Systems GmbH; Barcelona; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Global University Systems GmbH seeks an organized Administrator for our BCN/Madrid campus to manage timetables, attendance, deferrals, and study tools support. You will communicate changes to students, coordinate pathways, and ensure records are accurate while partnering with international teams.

You will assist with events, module surveys, registration processes, and non-academic student services such as housing and health insurance.

Formación

• Undergraduate degree or equivalent experience.
• Customer-focused with excellent interpersonal skills, credibility, and relationship-building.
• Proficient in written and spoken English and Spanish.
• Ability to multitask and collaborate across international teams with strong attention to detail.
• Results-driven, solution-oriented and self-disciplined.
• Ability to multitask in a fast-paced environment.
• Attention to detail, adaptability, empathy and resilience.
• Proficiency in Microsoft Office and/or Google Suite.
• Enthusiasm to work in education and support student success.
• Excellent presentation skills and confidence.
• Proactive, self-motivated and achievement-driven.

Responsabilidades

• Timetable management: coordinate changes, update records, and add students to Canvas as needed.
• Attendance monitoring: track attendance, issue warnings, and prepare reports.
• Supervision of deferrals, term-breaks, withdrawals, and course changes for BCN/Madrid campus students.
• Study tools support: assist registered students with Canvas, Student Portal, Outlook, ProQuest and liaise with departments.
• Event management including Orientation, information sessions, and graduation.
• Coordinate module surveys and achieve 60% response rate.
• Assist with registration processes on campus where needed.
• Support students on non-academic matters: housing, health insurance, and events.
• Student conduct management: disciplinary processes, meetings, and records.
• Letters and documentation: matriculation, visa support letters, attendance letters.
• Assist with various administrative/events/operations tasks as needed.

Conocimientos

Customer-focused

Bilingual English/Spanish

Multitasking

Cross-functional collaboration

Communication skills

Attention to detail

Proactive

Presentation skills

Resilience

Self-motivated

Educación

Undergraduate degree

Herramientas

Canvas

Outlook

ProQuest

Descripción del empleo

Your Responsibilities

1. Timetable Management

• Communicate promptly with students regarding timetable changes, progression, and pathway options
• Maintain accurate records using the timetable tracker.
• Coordinate the selection of pathways for students.
• Communicate details about certificate programs available for students.
• Ensure SYS is prepared for intake and promptly address any related issues.
• Collaborate with the Berlin team on English enhancement courses.
• Collaborate with the Berlin team on Spanish and English lessons (Inlingua)
• Create modules and add students to Canvas for Study Methods and Research Methodology.

2. Attendance Monitoring

• Monitor student attendance closely in adherence to the Policy and Process
• Issue attendance warnings as necessary and track student feedback
• Prepare attendance reports and handle related queries via the Attendance mailbox
• Liaise with lecturers regarding attendance registers and any associated issues.
• Process absence authorization requests, excuses, and Attendance Letter requests.

3. Supervision of Deferrals, term-breaks, withdrawals, and course changes for the BCN/Madrid campus students.

• Sending withdrawal notices.
• Following up with online student

4. Study Tools Support

• Support newly registered students
• Offer assistance to students navigating Canvas, the Student Portal, Outlook, and ProQuest, and liaise with departments when necessary

5. Event management including Orientation, info-sessions, and graduation.

6. Coordinate module surveys and achieve 60% of response rate.

7. Supporting registration and finalization of registration on campus where needed

8. Support students on non-academic matters: student services matters, including TIE, accommodation, health insurance and events.

9. Student conduct: Coordinating informal and formal disciplinary processes, meetings, panels, communications, case records and required external reporting.

10. Letters and documentation: Issuing matriculation, partner matriculation, holiday confirmation, attendance, ex-matriculation and visa-support letters.

11. Assist with various administrative/events/operations tasks as needed.

Your profile

Essential

• An undergraduate degree or equivalent experience.
• Customer-focused with excellent interpersonal skills, including professional credibility, relationship building and influencing
• Professional proficiency in written and spoken English and Spanish.
• Ability to multitask and collaborate cross-functional across international teams, good attention to detail and great communication skills.
• Results-driven, solution-oriented and self-disciplined
• Ability to multitask in a busy, highly pressured, fast-paced working environment
• Minute attention to detail, strong adaptability, empathy and resilience
• Proficiency in Microsoft Office and/or Google Suite
• Enthusiasm to work in the education sector and to support student success
• Excellent presentation skills and a high level of confidence
• Proactive, self-motivated and achievement-driven with a ‘can-do’ attitude

Why us?

• Aninternationalenvironmentwithamulticulturalaudienceandameaningfulsocialimpact
• Supportinachievingyourprofessionalgoalsanddevelopment
• OpportunitiesforcareergrowthalongsideBSBI,includingleadershiproles
• Extensivetrainingtoequipyouwiththeknowledgeandskillsneededtoexcel
• Workinayoung,dynamicandpositiveculturethatfosterscollaboration
• Performance-basedcommissionstoincentivizesalessuccess
• Beattheforefrontofanexcitingeducationalopportunity,leadingthewayforwardandgrowingwithBSBI

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.