24/7 IT Support Engineer (L1) – Linux & Tickets

Giesecke+Devrient; Málaga; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

G+D Mobile Security is seeking a Customer Support Engineer (L1) to join our 24/7 Customer Support team. You will provide first-line technical support to customers, perform initial troubleshooting, and ensure incidents are tracked and resolved in line with agreed service levels.

Based in Sant Joan Despí, you will work a 24/7 rotating shift, execute Linux-based tasks, coordinate with internal teams, and help maintain reliable service delivery with a professional, customer-focused mindset.

Formación

• Experience in IT support or customer service environment.
• Ability to diagnose issues and provide clear next steps.
• Strong communication and ownership of tasks.

Responsabilidades

• Be the first contact for customers and provide timely support.
• Perform initial troubleshooting and diagnose using tools and procedures.
• Open and manage support tickets end-to-end.
• Escalate issues when needed with clear handovers.
• Coordinate with internal teams to ensure reliable service delivery.
• Support operational tasks such as maintenance window coordination and user administration.
• Execute defined Linux-based tasks following instructions and quality standards.
• Participate in 24/7 shift rotation.

Conocimientos

ITIL knowledge

Customer service

Linux basics

Troubleshooting

Herramientas

ServiceNow

Monitoring tools

Linux

Ticketing systems

Descripción del empleo

G+D Mobile Security is seeking a Customer Support Engineer (L1) to join our 24/7 Customer Support team. You will provide first-line technical support to customers, perform initial troubleshooting, and ensure incidents are tracked and resolved in line with agreed service levels.

Based in Sant Joan Despí, you will work a 24/7 rotating shift, execute Linux-based tasks, coordinate with internal teams, and help maintain reliable service delivery with a professional, customer-focused mindset.