24/7 Desktop Support Engineer — EU IT & End-User Expert

Sharp Brains; Burgos; Presencial; EUR 34.000 - 55.000; Jornada completa

Descripción de la vacante

Sharp Brains in Madrid, Spain seeks a Desktop Support Engineer to deliver end-to-end technical support for desktop and laptop systems, incl. imaging, software installs, and remote assistance.

You will use SCCM, Intune and ServiceNow for asset tracking and ticket resolution, while ensuring security and policy compliance. You will provide VIP onsite support during critical escalations, assist with AD tasks, printers and peripherals, and maintain thorough incident documentation in a fast-paced IT

Formación

• Experience in end-to-end desktop support and troubleshooting.
• Experience with IMAC activities and break/fix tasks for end-user devices.
• Experience managing device lifecycle including imaging and vendor replacements.
• Experience using SCCM, Intune and ServiceNow for asset tracking and ticketing.
• Ability to install, update and patch software per IT policies.
• Proficient in remote and deskside support with MS Office, Outlook and VPN.
• Knowledge of security protocols and antivirus monitoring.
• Experience providing VIP onsite support during escalations or outages.
• Experience with printers, scanners and peripheral devices.
• Familiarity with Active Directory and basic user account management.
• Documenting resolutions, inventory and technical guides.
• Familiarity with Windows OS environments, mobile devices and basic MAC handling.
• Familiarity with ITIL processes.

Responsabilidades

• Provided end-to-end technical support for desktop and laptop systems.
• Handled IMAC activities and break/fix tasks for end-user devices.
• Managed the full lifecycle of desktop devices including imaging and vendor replacements.
• Delivered support using SCCM, Intune and ServiceNow for asset tracking and tickets.
• Administered software installations, updates and security patching per IT policies.
• Provided remote and deskside support using EUC tools including MS Office, Outlook and VPN.
• Ensured compliance with security protocols and antivirus monitoring.
• Offered VIP support and acted as onsite contact during escalations or outages.
• Supported printers, scanners and peripherals with troubleshooting and maintenance.
• Assisted with Active Directory tasks and basic user account management.
• Maintained documentation of incident resolutions and hardware inventory.
• Demonstrated familiarity with Windows OS and basic MAC handling.
• Followed ITIL practices for incident, problem and service request management.

Conocimientos

End-user support

Remote support

VIP support

EUC tools

Herramientas

SCCM

Intune

ServiceNow

Active Directory

MS Office

VPN

Windows OS

MacOS (basic)

Descripción del empleo

Sharp Brains in Madrid, Spain seeks a Desktop Support Engineer to deliver end-to-end technical support for desktop and laptop systems, incl. imaging, software installs, and remote assistance.

You will use SCCM, Intune and ServiceNow for asset tracking and ticket resolution, while ensuring security and policy compliance. You will provide VIP onsite support during critical escalations, assist with AD tasks, printers and peripherals, and maintain thorough incident documentation in a fast-paced IT