Travel Counselor

American Express Global Business Travel; København; Hybrid; DKK 360,000 - 480,000; Full time

Benefits offered by this job

Health and welfare insurance plans

Retirement programs

Parental leave

Adoption assistance

Wellbeing resources

Travel perks

Professional development

Job summary

American Express Global Business Travel in Copenhagen is seeking a Travel Consultant to join our skilled team, delivering outstanding service to our corporate clients. You will advise and arrange travel, book domestic and international trips, and ensure compliance with travel policies.

You will work across phone, chat, and email, using Amadeus as the primary booking tool, and thrive in a fast-paced, collaborative environment.

Qualifications

• Minimum 3 years of travel experience, focused on business travel.
• Native GDS expertise with Amadeus.
• Professional communication in Danish and English (written and spoken).
• Strong integrity and commitment to protecting traveller information.
• Proven ability to resolve customer issues independently.
• Comfortable in a fast-paced, changeable environment and eager to learn.

Responsibilities

• Advise and arrange travel for corporate clients.
• Book domestic and international business travel across air, car, and hotel.
• Use Amadeus as the primary booking tool (GDS).
• Communicate effectively with customers via telephone, chat, and email.
• Ensure compliance with travel policies, provider policies, and regulatory requirements.
• Act as a trusted advisor by applying travel expertise to offer additional services.
• Collaborate with team to meet goals and KPIs.

Skills

Travel industry experience

Amadeus GDS

Danish and English communication

Data protection integrity

Independent issue resolution

Adaptability in fast-paced env

Tools

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal awards and promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.

What You’ll Do

• Advise and arrange individual travel for corporate business customers
• Arrange and book domestic and international business travel, in a variety of complexity, for air, car and accommodations
• Use Amadeus as primary booking tool (Global Distribution System - GDS)
• Communicate effectively with customers through telephone, chat and email
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Act as a trusted advisor by using travel expertise to proactively provide professional advice and additional services
• Work individually and as a team to meet business and account-specific goals
• We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Minimum 3 years of experience in travel, with focus on business travel
• Deep understanding of fares and ticketing rules air, car and hotel
• Passion for excellence in client service
• Native GDS expertise in Amadeus
• Professional communication in Danish and English (written and verbal)
• Strong integrity and commitment to protecting traveller information
• Possess a strong understanding of the travel industry (background in business travel or airline reservation)
• Proven ability to resolve customer issues independently
• Comfortable with high paced and changeable environment, and a natural eagerness to learning new things

Our Traveler Care Team works within the opening hours of 08-17 Monday thru Friday. Location Denmark, in the office in Copenhagen (Langebrogade 3H) or homebased. There is also a possibility for a flexible and combined solution.

#AmexGBTJobs Location Copenhagen, Denmark

#TeamGBT Experience Work and life: Find your happy medium at Amex GBT.

Flexible benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources to support you and your immediate family

Travel perks

• get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals

Professional development

• over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!