Technical Customer Success Lead for Splunk

562 Cisco Systems Denmark ApS; København; On-site; DKK 600,000 - 900,000; Full time

Job summary

Cisco Systems Denmark ApS is seeking a collaborative Customer Experience specialist to advise customers on Splunk health and adoption. You will guide onboarding, enablement planning, and workshops while monitoring environments and coordinating with internal teams on escalations and upgrades.

Ideal candidates will have 3+ years in technical, enterprise-facing roles, strong communication skills, and willingness to travel 20–30% in the Copenhagen region.

Qualifications

• Must have at least 3+ years in technical support, TAM, professional services, or related field.
• 3+ years in enterprise customer-facing roles is required.
• Experience handling customer escalations and project coordination is essential.
• Strong communication, both written and verbal, in English and Danish preferred.

Responsibilities

• Advise customers on technical health of Splunk Enterprise and Splunk Cloud environments to enable adoption and value realization.
• Deliver onboarding guidance, enablement plans, and customer workshops to build capability.
• Monitor environment health by reviewing cases, outages, and ongoing projects; perform diagnostic health checks as needed.
• Collaborate with internal teams to manage escalations, upgrades, workload optimization, and product change communication.
• Participate in sales QBRs to review service levels, usage metrics, and environment performance.

Skills

Technical support experience

Enterprise customer-facing

Splunk Core Platform

Escalations & account Mgmt

IT operations & infrastructure

Communication skills

Travel availability

Bilingual Danish/English

Education

Splunk Architect Certification (or willingness to obtain in 3–6 months)

Tools

Splunk Core Platform

Job description

Cisco Systems Denmark ApS is seeking a collaborative Customer Experience specialist to advise customers on Splunk health and adoption. You will guide onboarding, enablement planning, and workshops while monitoring environments and coordinating with internal teams on escalations and upgrades.

Ideal candidates will have 3+ years in technical, enterprise-facing roles, strong communication skills, and willingness to travel 20–30% in the Copenhagen region.