Team Leader, Retail Support Team

Jysk; Aarhus; Hybrid; DKK 700,000 - 900,000; Full time

Benefits offered by this job

Lead and develop a skilled support 팀

Influence across retail operations

Professional development within an国际团队

Work-from-home policy and work-life平衡

Staff benefits and discounts

Job summary

JYSK Head Office in Aarhus seeks a Team Leader to guide the Store Applications Support Team, overseeing StoreFront and POS support across JYSK countries. You will shape processes, incident and problem management, and collaboration across IT, Retail Operations, Helpdesk, and development teams.

You will report to the Store Applications Manager and lead a team delivering high-quality operational support, while driving improvements and stakeholder satisfaction in a dynamic retail environment.

Qualifications

• Experience leading employees or transitioning into people leadership
• Experience within support and ticket management, preferably in IT or retail environments
• Understanding of incident and problem management and service management processes
• Strong communication and stakeholder management skills
• Ability to balance operational responsibilities with leadership tasks
• Familiarity with tools such as Jira and Microsoft 365
• Retail experience or knowledge of retail systems is a plus

Responsibilities

• Lead, coach, and develop the Store Applications Support Team
• Ensure efficient handling of support cases for StoreFront and POS applications
• Drive troubleshooting, root cause analysis, incident management, and problem management
• Coordinate major incidents and act as key contact during critical situations
• Build strong relationships with Retail Operations, Helpdesk, development teams and business stakeholders
• Support new feature implementations and releases via communication, training and guidance
• Drive continuous improvements in support processes and ways of working

Skills

Leadership

Stakeholder management

Incident management

Problem management

Communication

Coaching

Tools

Jira

Microsoft 365

Job description

Do you enjoy helping people succeed while ensuring critical systems run smoothly across an international retail organisation? Are you motivated by combining leadership, stakeholder management, and operational excellence in a role where your decisions make a difference every day?

At JYSK Head Office in Aarhus, we are looking for a Team Leader to lead our Store Applications Support Team. You will be responsible for developing a team of specialists who support business-critical StoreFront and Point of Sale applications used across all JYSK countries. At the same time, you will stay close to operations, ensuring effective support processes, strong stakeholder collaboration, and continuous improvements that benefit thousands of colleagues in our stores.

You will report to the Store Applications Manager and become part of a dedicated team where knowledge sharing, collaboration, and a strong sense of responsibility drive both daily operations and long-term development.

WHAT WE OFFER YOU

This is an opportunity to take on a visible leadership role where you can influence both people, processes, and business results. You will lead a team that plays a central role in supporting retail operations while working closely with colleagues across IT, Retail Operations, Helpdesk, and development teams.

At JYSK, we believe that dedicated employees create strong results. Therefore, we invest in your development and give you the freedom and responsibility to make an impact from day one.

Furthermore, we offer you:

• A unique opportunity to lead and develop a skilled support team
• Significant influence on retail operations across all JYSK countries
• Professional and personal development opportunities within an international organisation
• A great opportunity to build strong relationships across IT, Retail Operations, and business functions
• A well-functioning work-from-home policy and a healthy work-life balance
• A relaxed and open-minded atmosphere with colleagues at all levels of the organisation
• Attractive staff benefits, social activities, and special discounts within the Lars Larsen Group

WHAT YOUR NEXT JOB WILL BE ABOUT

As Team Leader, you will be responsible for ensuring high-quality support of JYSK's StoreFront and Point of Sale solutions while developing a high-performing team and strengthening collaboration across the organisation.

You will help shape the future of our support organisation by improving processes, driving incident and problem management, and ensuring clear communication during both daily operations and critical situations.

In JYSK leadership is about creating results through others. As a leader, you are expected to act as a Leader, Coach, and Communicator by setting direction, developing people, and creating clarity for your team and stakeholders.

Your tasks and responsibilities in the job include:

• Leading, coaching, and developing the Store Applications Support Team
• Ensuring efficient handling of support cases related to StoreFront and Point of Sale applications
• Driving troubleshooting, root cause analysis, incident management, and problem management activities
• Coordinating major incidents and acting as a key point of contact during critical situations
• Building strong relationships with Retail Operations, Helpdesk, development teams, and business stakeholders
• Supporting new feature implementations and releases through communication, training, and guidance
• Driving continuous improvements in support processes, communication flows, and ways of working

You can read more about our department here.

WHAT SHOULD YOU BRING

We are looking for a leader who combines a structured and analytical mindset with strong people skills. You enjoy solving complex challenges, creating clarity in busy environments, and helping others perform at their best.

You have experience working in a support, service management, or retail systems environment and understand the importance of balancing operational excellence with employee development and stakeholder satisfaction.

We are looking for a new colleague who:

• Has experience leading employees or is ready to take the next step into people leadership
• Has experience within support and ticket management, preferably in an IT or retail environment
• Understands incident management, problem management, and service management processes
• Has strong communication and stakeholder management skills
• Is comfortable balancing operational responsibilities with leadership tasks
• Has experience working with tools such as Jira and Microsoft 365
• Has retail experience or knowledge of retail systems and business processes, which will be considered an advantage